Hotel Front Desk Manager

4 days ago


Willowbrook, United States Crowne Plaza Burr Ridge Full time
Description

We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today

Responsibilities

•Hold responsibility for the front desk budget and order any necessary office supplies
•Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies
•Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
•Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
•Generate occupancy reports and compile financial information for the general manager

Qualifications

•High school diploma or equivalent certification required (GED)
•Showcase exceptional multitasking, communication, and management skills
•Prior hospitality experience of 1 year is required for this position
•Experience with MS office and bookkeeping skills desired
•Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
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