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Hotel Operations Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Crowne Plaza Burr Ridge. As the face of our operation, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Supervise and train front desk staff, including concierge and front desk agents, to ensure they provide excellent guest services and enforce hotel policies.
- Manage the front desk budget and order necessary office supplies.
- Generate occupancy reports and compile financial information for the general manager.
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction.
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.
Requirements
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel.
- Excellent communication, management, and multitasking skills.
- A high school diploma or GED.
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position.
- Prior hospitality experience of 1 year is required for this position.
