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Customer Support
2 months ago
About the Role
As a Customer Support Specialist, your role is pivotal in navigating the complexities of visa and passport application processes for our clients. This position goes beyond processing requests – it's about leading our team of agents and support staff, ensuring they are well-trained to deliver top-notch service. You'll become the trusted guide for our clients, consistently updating them throughout their application journey. Furthermore, you'll foster a positive, educational environment, providing your team with constructive feedback and opportunities for professional growth.
Key Responsibilities
Initiate work orders for clients via phone, in-person, or online engagements
Collect and manage essential client billing and shipping information
Communicate application requirements to clients via email
Maintain continuous contact with clients, providing them regular updates on their application status
Field phone inquiries from clients regarding visa and passport-related queries
Guide clients through their applications, detailing processing times and fees
Assist walk-in clients in our office, ensuring a high standard of service
Collaborate with team members to innovate and meet client needs, driving the improvement of our services
Participate in business development initiatives within the agency
Provide additional support as necessary to maintain smooth operations
Skills & Competencies
Exceptional leadership and teamwork skills
Excellent communication abilities
Resilience and capacity to perform under pressure
Proficiency in managing time and tasks effectively
Comfortability with client-facing communications, both over the phone and in person
Capability to comprehend and follow instructions accurately
Proficiency in English, both in verbal and written forms
Professional appearance and demeanor
Education & Experience
A high school diploma
Previous experience in a customer service role, with adept phone and computer skills
Join our team at Peninsula Visa, where you will bridge the gap between our clients' international travel aspirations and reality. Be the guiding hand they need and help us to continue enhancing travel solutions for the modern age.
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