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Customer Support Services Expert

2 months ago

San Jose, California, United States eTrigue Full time
Customer Support Services Expert at eTrigue

We are seeking a dedicated and skilled Customer Support Services Expert to enhance our team at eTrigue. The ideal candidate will demonstrate exceptional customer service abilities, possess a talent for educating clients, and have a solid understanding of lead generation, digital communication, tracking mechanisms, HTML, search engine marketing, and SEO principles. In this role, you will collaborate closely with our Customer Success Manager to provide outstanding service to our clients.

Key Responsibilities:
  • Provide outstanding customer service to clients and partners
  • Assist in the onboarding process for new client accounts
  • Deliver training and support to clients and partners
  • Diagnose and resolve client-related issues
  • Contribute to the development of our products
  • Maintain effective communication with clients and internal teams
Essential Requirements:
  • Strong technical skills
  • Exceptional verbal and written communication abilities
  • Analytical problem-solving skills
  • Familiarity with online collaboration platforms
  • Ability to excel in a fast-paced work environment
  • Meticulous attention to detail
Preferred Qualifications:
  • Bachelor's degree in marketing, business, computer science, or a related discipline
  • Minimum of 1 year experience in customer service
  • Detail-oriented with strong teamwork capabilities
  • Ability to perform under pressure and devise effective solutions

This full-time position offers a comprehensive benefits package. If you are enthusiastic about customer service and thrive in a dynamic work environment, we encourage you to consider this opportunity with eTrigue, a leader in Marketing Automation.