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Customer Care Account Specialist
2 months ago
ProspectBlue seeks a Customer Care Account Specialist for a great client in Roanoke, VA
Responsibilities include:
- Managing the customer experience , owning the order fulfillment process for assigned accounts, and are responsible for building partnerships with clientele and long-term business relationships.
- Provides pricing and delivery information.
- Enters orders into ERP system.
- Confirms orders and delivery dates.
- Follows up on customer orders and inquiries with thorough communication.
- Check stock for availability and delivery time
- Coordinates with other departments to ensure successful delivery of the product.
- Provides daily/weekly/monthly reporting to Customer Care Manager
- Provides superior customer service and maintains client satisfaction through critical thinking, problem-solving, and decision making.
- Bachelor's degree in business administration or communication or related field preferred or equivalent experience.
- Customer fulfillment experience required.
- Project Management skills required.
- Proficient in Microsoft Office Suite required.
- Knowledge of Datacor or ERP system preferred.
- Proven customer service skills required.
- Ability to troubleshoot and manage complex accounts.
- Ability to multi-task
- Critical thinking skills required.