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eBusiness Customer Support Specialist
2 months ago
Position Title: eBusiness Customer Support Specialist
Job Category: Marketing
Job Overview:
As a key member of the eBusiness team, you will play a vital role in providing exceptional customer service and technical support for our digital platforms. Your expertise in online tools and applications will enable you to assist both customers and colleagues effectively.
Key Responsibilities:
- Technical Assistance: Serve as the primary point of contact for inquiries related to our website tools and applications, offering guidance and support.
- Training and Demonstrations: Conduct training sessions and demonstrations for customers and employees to enhance their understanding of our digital solutions.
- Order Management: Review and modify online orders as necessary, ensuring clear communication with customers regarding any changes.
- Shipping Notifications: Provide customers with tracking information and invoice copies to keep them informed about their orders.
- Customer Inquiries: Respond to incoming communications via various channels, logging interactions for future reference.
- Follow-Up: Engage in inbound and outbound follow-up with customers to ensure satisfaction and address any concerns.
- Marketing Support: Assist in promoting marketing initiatives and help customers create online accounts.
- Relationship Building: Foster positive customer relationships by delivering excellent service and creating memorable experiences.
Work Environment:
This position typically involves a 40-hour work week, Monday through Friday, within a desk-based setting. You will spend most of your time communicating with customers via phone and email, with occasional travel for training purposes.
Qualifications:
Applicants should possess a High School Diploma or GED, with a preference for those holding an Associate's or Bachelor's degree. Essential skills include:
- Intermediate proficiency in Excel
- Knowledge of consumer electronics and digital applications
- Strong communication skills, both verbal and written
- Ability to troubleshoot technical issues and provide clear instructions
- Positive attitude and multitasking capabilities
- Adaptability to new challenges and technologies
Compensation:
Salary will be determined based on experience and qualifications.
