Customer Relations Specialist

4 months ago


Roanoke, United States Suburban Propane Full time

> >

**Customer Relations Specialist**

**Roanoke , VA**

**JOB ID: 7879**

**JOB CATEGORY: Customer Service**

**POSITION TYPE: Regular Full-Time**

**Overview**

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.

**Responsibilities**

Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times

Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service

Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities

Present a professional, confident and enthusiastic image to develop trusting relationships with all customers

Effectively manage customer account data which includes setting up new accounts and maintaining related data

Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting.

For a full list of our benefit offerings please visit

**Qualifications**

Minimum of 3 years of experience in a customer service role

Minimum of a High School diploma or GED preferred

Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports

Ability to multi-task and prioritize assignments in a team environment

**As part of our pre-employment hiring process background checks and drug screens are performed.**

Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. With over 3,000 employees, Suburban Propane maintains business operations in 41 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers.

*All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.*



  • Roanoke, Virginia, United States Western Virginia Water Authority Full time

    Job SummaryWe are seeking a highly skilled Customer Relations Representative I to join our team at the Western Virginia Water Authority. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...


  • Roanoke, Virginia, United States Commonwealth of Virginia Full time

    Job Responsibilities The Commonwealth of Virginia's Department of Motor Vehicles (DMV) is in search of a dedicated professional to fill the role of Customer Service Generalist at our Customer Service Center. The chosen candidate will manage a variety of customer interactions, which include explaining policies, procedures, and regulations; issuing...


  • Roanoke, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Roanoke, Virginia, United States Commonwealth of Virginia Full time

    Job Responsibilities The Commonwealth of Virginia's Department of Motor Vehicles (DMV) is in search of a dedicated professional to serve as a Customer Service Generalist. This role will be based in a customer service center where the selected individual will manage a variety of customer interactions. Responsibilities include: Communicating essential...


  • Roanoke, Virginia, United States State Electric Supply Full time

    Position Title: eBusiness Customer Support SpecialistJob Category: MarketingJob Overview:As a key member of the eBusiness team, you will play a vital role in providing exceptional customer service and technical support for our digital platforms. Your expertise in online tools and applications will enable you to assist both customers and colleagues...


  • Roanoke, United States Metis Full time

    Job OverviewMetis is in search of a Customer Service Representative (CSR) to enhance our Member Experience team. This role is integral to our operations, and we pride ourselves on providing extensive training, development, and opportunities for career progression. As part of a dynamic organization, you will be encouraged to share innovative ideas and...


  • Roanoke, United States Metis Full time

    Position OverviewMetis is looking for a Customer Service Representative (CSR) to enhance our Member Experience team. This role is integral to our organization, which is recognized for its commitment to comprehensive training, professional development, and career progression opportunities for our employees. You will be part of a dynamic and expanding company...


  • Roanoke, Virginia, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and contributing to a positive store environment.Key ResponsibilitiesCustomer Service: Provide...


  • Roanoke, United States Visioncent Inc. Full time

    Job DescriptionJob DescriptionCustomer Sales Specialist - Apply today! We are a company that works with some of the largest brands in the tech industry. We have created an environment that champions diversity. If you are looking for an opportunity for the season, the year, or to build a career, we are here to help you level up. We offer the training,...


  • Roanoke, Virginia, United States Applied Industrial Technologies Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Inside Sales Specialist. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide expert assistance to customers...


  • Roanoke, Virginia, United States Carter Machinery Company, Inc Full time

    Carter Machinery Company, the authorized Caterpillar dealer, is seeking a Customer Support Representative to join our team. This role is pivotal in providing both telephone and field support for product sales, focusing on identifying new opportunities to enhance our parts, service, and rental business with designated accounts. The successful candidate will...


  • Roanoke, United States Megan Laughon - State Farm Agent Full time

    Benefits: Competitive salary ROLE DESCRIPTION: As a customer service representative with Megan Laughon State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your...


  • Roanoke, Virginia, United States Libertytrusthotel Full time

    Hotel Front Office AssociateJob Overview:As the initial point of interaction for our visitors, the Front Office Associate role represents the hotel’s image. This position entails managing reservations, facilitating guest check-ins and check-outs, directing phone inquiries, and addressing guest inquiries and issues. Exceptional interpersonal communication...


  • Roanoke, Virginia, United States Steris Corporation Full time

    About the Role:Steris Corporation is seeking a skilled Installation Specialist to join our team. As an Installation Specialist at Steris Corporation, you will be responsible for:Scheduling product installation in coordination with equipment delivery, customer availability, and construction schedules.Verifying rough-in dimensions and utilities are adequate to...


  • Roanoke, Virginia, United States Collabera Full time

    Job Title: Documentation SpecialistWe are seeking a highly skilled Documentation Specialist to join our team at Collabera. As a key member of our Loan Servicing functional area, you will play a critical role in supporting various loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, and preparing loan demands.Key...


  • Roanoke, Virginia, United States State Electric Supply Full time

    Position Title: eBusiness - Advance Customer Service TeamJob Category: MarketingRequisition Number: EBUSI001305Job Overview:As a vital member of the eBusiness - Advance Customer Service Team, you will leverage your expertise in digital tools and online solutions to provide exceptional support to both customers and employees.Key Responsibilities:Technical...


  • Roanoke, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia's Department of Motor Vehicles (DMV) is seeking a highly skilled and service-oriented professional to work as a Customer Service Generalist in our Roanoke Customer Service Center. As a key member of our team, you will be responsible for handling various customer transactions, including communicating policies,...


  • Roanoke, United States Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...


  • Roanoke, Virginia, United States TalentBridge Full time

    Loan Operations SpecialistWe are seeking a highly skilled Loan Operations Specialist to support our client's transition to a new system. As a key member of our team, you will be responsible for reviewing disbursement requests, processing payments, and managing loan documentation.Key Responsibilities:Loan Operations Tasks: Assist in reviewing disbursement...


  • Roanoke, Virginia, United States American Red Cross Full time

    About the RoleWe are seeking a skilled Blood Collection Specialist to join our team at the American Red Cross. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our blood collection process.Key ResponsibilitiesDonor Engagement: Develop strong relationships with donors, providing exceptional customer service...