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Front Desk Representative

4 months ago

Miami, United States iCare Health Solutions Enterprise Full time

Job Type

Full-time

Description

Essential Functions

Check-In

  • Greet patients and other visitors arriving for appointments
  • Check patients in: (enter demographics, insurances, and authorizations)
  • Responsible for the timely verification of medical insurance benefits
  • Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
  • Coordinate with patients regarding their insurance benefits and medical provider program
  • Collect all co-payments/balances upfront
  • Call PCPs to obtain referrals and/or authorizations if required by new insurance
  • Obtain new providers information to add to NextGen
  • Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries
  • Scan paperwork to EMR
  • Complete end-of-day closing duties
  • Assist in cross-training new personnel on front desk duties
  • Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
Check-Out
  • Check out every patient
  • Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol
  • Post charges and keep the posting of capitations up to date
  • Fax back the notes to the PCP or referral physician
  • Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
  • Scan all supporting documentation into the patient's chart
Medical Records/Insurance Verification
  • Responsible to review and scan the Operative Report into EMR/EHR.
  • Responsible to scan, send the follow up the Medical Records Release.
  • Verify all patient insurances one week in advance.
  • Request and obtain authorizations and referrals.
  • PDF and upload verified documents to each assigned location.
  • Assist with overflow of incoming calls.
  • Communicate with patients to inform copays, deductibles, and other fees.
  • Cancel and/or reschedule appointments for terminated insurances.
  • Verify and correct Primary Care Physician (PCP) and Marketing Plan fields.
  • Cross train in all Front Desk positions.
  • Perform other duties, when required.


Requirements

Job Specifications

Typically has the following skills or abilities:

1-2 years of Customer Service experience

Ability to handle multiple tasks simultaneously in a fast-paced environment

Ability to handle and diffuse patient complaints and disagreements

Exceptional communication and interpersonal skills

Experience navigating Electronic Medical Records and Outlook

Preferred Skills

English and Spanish bilingual

#LI-ONSITE

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here .

Salary Description

$12.00 - $16.00