Front Desk Representative

4 weeks ago


Miami, United States TMZ Events Full time
Job DescriptionJob DescriptionDescriptionDescription: As a Front Desk Representative at TMZ Events, you will be the face of our company, welcoming guests and ensuring a smooth experience from the moment they arrive. Your role is crucial in setting the tone for a positive and memorable event experience. 
Key Responsibilities
Responsibilities:

  • Greet and welcome guests as they arrive at the front desk.
  • Answer phone calls and direct them to the appropriate departments or personnel.
  • Provide information about events, services, and amenities offered by TMZ Events.
  • Manage check-ins and check-outs, ensuring a seamless process for all guests.
  • Handle inquiries, resolve guest issues, and escalate concerns to management when necessary.
  • Maintain a tidy and professional front desk area, including organizing materials and ensuring all supplies are stocked.
  • Coordinate with event staff to ensure guest needs are met efficiently and effectively.

Skills, Knowledge and Expertise
Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service, hospitality, or front desk operations is a plus.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficiency with office equipment, such as computers and phone systems.
  • Ability to remain calm and professional under pressure.

Benefits
Benefits:

  • Competitive salary with opportunities for growth and development.
  • Weekends off to enjoy personal time and recharge.
  • Training and professional development opportunities to enhance your career.
  • Collaborative and supportive work environment.
  • Employee discounts on event tickets and merchandise


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