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Front Desk Representative
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We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Aventura Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.
Responsibilities:- Process all check-ins and check-outs according to established hotel requirements.
- Handle guest complaints and resolve issues in a professional and courteous manner.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Adhere to payment, cash handling, and credit policies/procedures.
- Provide information and services to guests in a friendly and professional manner.
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- ONQ PMS experience preferred.
- Bilingual English/Spanish a plus.
Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional service and creating memorable experiences for our guests.
