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Inside Account Manager
2 months ago
Job Details
Description
Join our dynamic team at Steel and Pipe Supply, a leading player in the steel processing and distribution industry. With a rich legacy and a commitment to excellence, we are seeking a talented and motivated individual to join our sales team. If you have a knowledge of steel, a knack for sales, and the drive to succeed, this is the perfect opportunity for you
Position Description
The Inside Account Manager – Value Added Services is responsible for generating revenue and gross margin for the company by developing and maintaining a strong customer base in the processing division of Steel and Pipe Supply. This position utilizes relationship-based selling techniques to meet the processed steel needs of each customer, while maximizing the profitability of the company. Other sales aspects include pricing, negotiation, nesting parts using specific software and maximizing material usage on each quote. The Inside Account Manager’s responsibilities extend beyond sales and also include heavy amounts of order entry, order tracking, and problem resolution. The most successful Inside Account Managers take full ownership of their customers and orders and go the extra mile to ensure their customers are not just satisfied, but also informed throughout the entire sales process.
Primary Responsibilities
Build customer relationships with new and existing accounts to maximize territory growth
Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, paperwork, communication, etc.
Configuration of processed parts using customer drawings and files and quoting using optimal material usage through nesting software
Ability to plan and offer achievable delivery dates based on the specified production schedule
Interpret customer provided CAD prints and files for quoted parts/packages
Exhibit mentality of problem-solving that helps uncover solutions to customer needs
Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs
Understand return on invested capital (ROTC), and exhibit decision making abilities which align with the goals of the company
Develop an in-depth understanding of the machines, steel products and services offered by SPS
Engage Outside Account Managers and sales management on significant inquiries to help maximize the probability of success
Monitor the overall goals and results of the territory, and the entire company on a regular basis
Provide feedback related to the market conditions of the territory
Cooperate with teammates both within, and outside the Sales Dept.
Assist other account managers with their daily activities when needed
Physical & Work Requirements
Ensure professional appearance appropriate for meetings with executive level employees or clients
Requires ability to perform primary job responsibilities while spending long periods of time at a computer
Limited travel (~3 to 4 times per year)
Required Background, Competencies & Expertise
Ability to read and interpret CAD drawings/prints
Tremendous drive for results
Highly proactive and takes great initiative; proven self-starter; goes the extra mile
Strong customer orientation with proven relationship building skills
Tremendous responsibility and ownership of customer challenges
Diligently and consistently demonstrates an ownership mentality
Proficient in utilizing required software applications (SAP, Microsoft Office, etc.)
Strong written and oral communication skills
Strong cooperation and collaboration skills
Composure
Comfortable with negotiation
Highly detail-oriented and very thorough
Strong numerical abilities
Excellent organization skills
High learning agility
Preferred Background, Competencies & Expertise
Proven experience in a role responsible for managing the needs of customers
Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
Background in the steel industry or a related field
Bachelor’s degree in Business Administration or related discipline or equivalent work experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/AA Minorities/Female/Disabilities/Veterans
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