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Sr. Manager of Sales

2 months ago

Carson, United States See's Candies Full time

Work is Sweet 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

This position is responsible for achieving sales across See’s Volume Savings sales channels (Corporate Gifting & Fundraising). Lead and develop sales managers to achieve goals and supervises team activities to ensure adherence to See’s standards for customer service, merchandising, sales techniques, and product quality.

Job Description:

POSITION RESPONSIBILITIES:

Promotes a customer first culture and commitment to delivering outstanding results for all customers while focusing on See’s principles.

Provide guidance and leadership through direct supervision of sales managers and indirect supervision of supervisors and sales representatives. Hold team meetings to communicate goals, drive business, and foster a culture of accountability. Responsible for recruiting, training, and overall team performance.

Develops long and short-term strategies to achieve goals within the See’s Corporate Gifting & Fundraising sales channels. Establishes sales goals, call metrics, and sales activity targets.

Analyzes and evaluates lead generation, sales trends, and sales results.

Prepares and delivers sales reports and presentations as required.

Acts as liaison with Fulfillment, Sales Operations, Customer Service, and Volume Savings Shops to ensure best-in-class customer experience while increasing sales.

Partner Sales Operations and Marketing to ensure all needs are met regarding sales collateral.

Directs attendance at trade shows and outside association meetings to promote sales and community goodwill.

Responsible for sourcing and recommending new technology for the Sales team to use to increase sales and drive sales pipeline conversion.

Works closely with the Sales Operations teams to ensure all customer orders are timely and meet customer expectations.

Works with a cross functional team to develop and improve the customer experience for Yum Raising, Gift Services, and Logo programs.

Responsible for managing labor hours and costs to stay within established budget.

Identify and mentor associates to assume leadership roles. Motivate team members through regular feedback and training resulting in improved performance and increased sales.

Develop sales contest to incentivize, drive sales and create competition with sales team.

Establishes principles for change and maintains change momentum through employee communication, engagement, and development. Also learns from, measures and sustains change results. (Manager and above)

Performs special projects as assigned by leadership.

Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.

All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion.

MINIMUM QUALIFICATIONS:

Degree in Business Administration; equivalent related work experience may be considered in lieu of degree.

Ten years of experience in retail management in a multi-unit operation and/or management of a sales force responsible for outside sales (B2B and/or fund raising) covering a wide geographic area.

Proven excellent management and communication skills including supervision, training and leadership in motivating employees of all levels; willingness to travel at least 50% of time.

Strong written and verbal communication skills.

Administrative level experience of Sales Force or other CRM required.

Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

The pay range for this position is expected to be $100k-$108k annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

See's is an EOE See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00). #J-18808-Ljbffr