Education & Outreach Spec III

2 weeks ago

Toledo, United States Lucas County, Ohio Full time
Job Description

Department Overview

The duty of this department is to educate & inform Lucas County taxpayers on the responsibilities of the County Auditor's Office. This outreach effort is provided by telephone service, in person service, written and electronic communication, road shows and home visits. The Department of Education and Outreach (E&O) assists county taxpayers (i.e., homeowners, realtors, lawyers, government officials, business people, general public, etc.) with services provided by the Lucas County Auditor, including but not limited to, general questions regarding the Board of Revision (BOR), the Request for Property Review (Informal) process, new construction, Homestead Exemptions, and real estate information (ownership, location, tax liability, etc.) for properties located within Lucas County on the Auditor's Real Estate Information System (AREIS).

Responsibilities

Essential Duties and Responsibilities
  1. Provide Public outreach during road shows and other seasonal events (including, but not limited to, transporting equipment, setting up & tearing down equipment, organizing displays, ensuring 'walking office' is fully stocked, answering questions and looking up property information on the spot, working nights and weekends).
  2. Staff daytime road shows as needed.
  3. Perform general clerical duties (including, but not limited to typing and processing forms, delivering mail, answering phone, tracking calls, faxing, data entry, and scanning).
  4. Retrieve afternoon office mail and deliver to mailroom.
  5. Greet visitors at walk-in counter, 6th and 7th floor.
  6. Staff 7th floor front counter.
  7. Respond to requests and inquiries received in person, by phone, by fax, by electronic and regular mail and assist in resolving problems, questions, or complaints.
  8. Check email and faxes regularly.
  9. Responsible for comparable sales.
  10. Search files and pull any requested information using both manual and computer systems (i.e., ARIES Front Counter, AREIS Online, ARIES DVD, HP, Microfiche readers, Tax Map Print, IAS).
  11. Maintains daily records of all transactions (i.e., money received and disbursed, incoming and outgoing calls, citizens assisted).
  12. Reconcile all charges and monies pertaining to fax requests.
  13. Maintain clean and orderly work areas, desks, counters and shelves.
  14. Follow-up with taxpayers to ensure they received quality service.
  15. Support efficient running of the BOR Department during the BOR season (including, but not limited to, fielding questions, making copies for challenger and Board, making hearing reminder calls, and escorting challengers to hearing rooms).
  16. Assists Department Managers and Director.
  17. Assist in other office areas as required under general supervision of office management.
  18. Must be flexible and able to adapt to change (working with diverse groups, various work site locations and conditions throughout Lucas County).
  19. Any other duties assigned by the Auditor.
Qualifications

Minimum Requirements
  1. High School diploma or equivalent.
  2. One (1) year of clerical experience in an office setting.
  3. No reprimand/discipline for one (1) year prior to applying.
Major Position Characteristics
  1. Knowledge of office practices and procedures.
  2. Ability to effectively and pleasantly communicate in person, via telephone and via email.
  3. Skilled in customer service.
  4. Ability to get along with others (i.e., develop and maintain cooperative professional relationships), including but not limited to: customers/citizens, colleagues, directors, staff and other county agencies.
  5. Basic high school mathematical ability.
  6. Skill in operation of computers and all aspects of Microsoft Office.
  7. Display sound understanding and compliance with office/department policy and procedure.
  8. Knowledge of general office equipment and processes
  9. Ability and willingness to work outdoors in all seasons, which may include construction areas.
  10. Ability and willingness to work flexible hours (i.e., overtime, evening hours and/or weekends).
  11. Ability to read and follow directions (verbal and written).
  12. Ability to work independently.
  13. Ability to cooperate with co-workers and management on group projects.
  14. Excellent work habits. Must have the ability to maintain punctual, dependable attendance, and be accountable.
  15. Consistently follows chain-of-command.
  16. Ability to complete and seek new assignments without supervision.
  17. Ability to demonstrate positive, professional attitude.
  18. Ability to manage time and ability to communicate with management when work cannot be completed on schedule in accordance with office policies, procedures and deadlines established by management.
  19. Must have a serviceable vehicle available for work related travel (mileage reimbursed) and must continuously maintain liability insurance coverage (personal expense).
  20. Possess and maintain a valid State of Ohio driver's license and maintain an acceptable driving record.
  21. Must be able to lift a minimum of 20 pounds.

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