Managed Care Patient Navigator

2 months ago

Kansas City, United States Swope Health Services Full time

As the Managed Care Patient Navigator, you will be a part of a team who provide care for those who need it the most. The Managed Care Patient Navigator is responsible for making contact with patients assigned to the health Center utilizing a variety of methods with the purpose of improving health outcomes through patient engagement. The Managed Care Patient Navigator works collaboratively with other team members to ensure patients receive exceptional service and care and getting connected to a Primary Medical Home. If you have a passion for helping other, this is the role for you.

Primary Functions:

  • Make personalized, outbound calls to patients attempting to engage them in healthcare and schedule appointments.
  • Make reminder appointment calls, contact patients that have missed scheduled appointments.
  • Answer telephone calls in a professional and timely manner and be responsive to patients who leave messages.
  • Work cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service
  • Prepare and distribute mailings to patients
  • Assist in preparation of daily and monthly reports
  • Work independently or within a team environment
  • Effectively work with other healthcare team members to ensure coordination of care
Successful Candidates Will Have:
  • High school graduate or G.E.D.
  • Excellent organizational skills
  • Excellent communication skills and phone etiquette
  • 1+ years customer office experience or patient experience
  • Experience with an electronic medical record; Intermediate computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
*Associates must be fully vaccinated against COVID-19 or obtain an approved exemption for vaccination accommodation based on a medical condition or sincerely held religious belief.

About Swope Health Services:

Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we have made - delivering coordinated care that values the needs of the whole person and championing better health in our community.

Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.

Swope Health Services supports its team members with:
  • Medical benefits (including a Health Savings Account option), dental and vision
  • 401(k) retirement plan with company match
  • Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability
  • Flexible Spending Account
  • Paid Days Off beginning at 12 days annually, effective the first day of employment
  • Eight annual company-paid holidays; One annual paid personal day


Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status, or disability.

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