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Marketplace Navigator
3 months ago
The Marketplace Navigator will utilize a variety of methods to reach out to patients with the purpose of directly improving health outcomes by connecting patients with healthcare and resources through numerous funding sources. The Marketplace Navigator works collaboratively with other team members to ensure patients receive exceptional service and care.
Primary Functions:
Conduct public education activities to raise awareness about the Exchange.
Attend outreach events.
Provide information in a manner that is culturally and linguistically appropriate to the
needs of the population served by the Exchange, including individuals with limited
English proficiency, and ensuring accessibility and usability of Navigator tools and
functions for individuals with disabilities.
Provide referrals to any applicable office of health insurance consumer assistance or
health insurance ombudsman for any enrollee with a grievance, complaint, or question
regarding their health plan, coverage, or a determination under such plan or coverage.
Comply with applicable training and conflict of interest standards.
Obtain authorization of applicants for coverage available through an Exchange
application prior to accessing their personally identifiable information.
Provide targeted assistance to serve underserved or vulnerable populations, as
identified by the Exchange, within the Exchange service area.
Educational Requirements:
High school graduate or G.E.D. required
Experience & Qualifications:
Bilingual English/Spanish
Excellent organization skills
Excellent communication skills and phone etiquette
1+ years office experience or patient experience
Experience with an electronic medical record; intermediate computer proficiency (multi-task through multiple applications including Microsoft.
Swope Health Services supports its team members with:
- Medical benefits (including a Health Savings Account option), dental and vision
- 401(k) retirement plan with company match
- Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability
- Flexible Spending Account
- Paid Days Off beginning at 12 days annually, effective the first day of employment
- Eight annual company-paid holidays; One annual paid personal day.
About Swope Health Services:
Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made - delivering coordinated care that values the needs of the whole person and championing better health in our community.
Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.
