Customer Care Specialist
3 months ago
The Customer Care Rep provides technical support on our reservation, web, and business intelligence products directly to our hotel customers via email, and phone. They must determine root cause of issues, resolving on the first attempt if possible, accurately documenting case issues in our CRM (Salesforce.com) Principal Responsibilities: Provide efficient and prompt customer follow-up on unresolved issues. Coordinate efforts with other support teams when necessary Research existing processes using knowledge base software and available job aids Utilize previous hospitality and customer services experience and the provided process flows and be able to apply that knowledge to trouble shoot issues and assist customers Complete all training requirements resulting from ongoing quality monitoring assessments Ensure Quality processes and customer satisfaction on all customer interactions Educate customers on the TravelClick products and training resources available Identify and communicate critical issues quickly and escalate to appropriate points of contact Keep up-to-date with frequently changing processes and procedures Perform other duties as assigned Skills & Requirements Desired Skills & Experience: Two years of Customer Service experience required, preferably in the Hospitality Industry Support/ Help Desk or Issue Resolution experience required Customer facing experience through live phone and email contact Must type a minimum of 35 WPM and be proficient in Microsoft Word, Excel and Outlook and CRM utilization Analytical problem-solver with talent for identifying root causes and understanding complex work processes which are used to resolve customer issues and able to make solid judgment calls when new or unexpected situations arise Exceptional listener and communicator who effectively conveys information verbally and in writing Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues Ability, patience and self confidence to work with inexperienced or frustrated customers who may not be familiar with our products or procedures Process driven problem solver with ability to follow directions and process flows and must display sound judgment and common sense Consistently energetic performer with an upbeat, positive attitude that will show through to our customers Education: Bachelor's degree or relevant experience preferred
-
Customer Care Specialist
1 month ago
Kennedy Space Center, United States Serenity Healthcare, LLC Full timeCustomer Care Specialist Onsite - Orlando, FL Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for...
-
Customer Experience Specialist
2 months ago
Kennedy Space Center, United States ESI Management Services Full timeThe consumer comes first within the hospitality industry and that is no exception to our firm. Our Customer Experience Specialists help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and client sales margins. As a Customer Experience Specialist, you will be a part of creating and...
-
Customer Support Specialist
3 weeks ago
Kennedy Space Center, United States ServiceNow Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at ServiceNow. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesLogging and maintaining details of...
-
Customer Service Specialist
2 months ago
Kennedy Space Center, United States Orlando Health Full timeHandles unresolved patient complaints and concerns while working to increase overall customer satisfaction. Responsibilities Essential Functions - Handles service issues from guests in a professional manner by utilizing excellent interpersonal skills Customer Service, Customer Service Specialist, Specialist, Retail, Healthcare, Patient, Hospital
-
Customer Service Specialist
6 days ago
Kennedy Space Center, United States Orlando Health Full timeAs a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the regions adult oncology needs. Special Customer Experience, Customer Service Specialist, Cancer, Customer Service, Health, Specialist, Retail,...
-
Customer Support Specialist
2 weeks ago
Kennedy Space Center, United States Intuitive Surgical Full timeCustomer Support and Training RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Support and Training Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, as well as developing and delivering training programs to ensure their success.Key...
-
Customer Support Specialist
2 weeks ago
Kennedy Space Center, United States Intuitive Surgical Full timeCustomer Support and Training RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Support and Training Specialist. In this role, you will be responsible for providing exceptional customer support and training to our clients, ensuring they have a seamless experience with our products and services.Key...
-
Customer Support Specialist
2 weeks ago
Kennedy Space Center, United States Intuitive Surgical Full timeCustomer Support and Training RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Support and Training Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, as well as developing and delivering training programs to ensure our customers have the...
-
Customer Support Specialist
2 days ago
Kennedy Space Center, United States Intuitive Surgical Full timeJob Title: Customer Support SpecialistAt Intuitive Surgical, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their success with our products and services.Key Responsibilities:Provide technical...
-
Customer Service Specialist
1 month ago
Kennedy Space Center, United States JoAnn Full timeSUMMARYThe primary role of the Customer Service Specialist is to provide an outstanding shopping experience by fostering creativity among our clientele and ensuring that our store is a welcoming environment. All Specialists contribute to sales through in-depth product knowledge, innovative displays, and precise transaction handling. The Specialist's mission...
-
Retail Customer Support Specialist
4 weeks ago
Kennedy Space Center, United States Circle K Stores, Inc. Full timeJoin Our Team as a Customer Support SpecialistCompany: Circle K Stores, Inc.We are seeking dedicated individuals to fill the role of Customer Support Specialist. This position is ideal for those who thrive in a dynamic environment and enjoy assisting customers.Key Responsibilities:Provide exceptional customer service and support.Engage with customers to...
-
Customer Support Specialist
3 weeks ago
Kennedy Space Center, United States TripArc Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our dynamic team at TripArc. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service to our clients, resolving complex travel-related issues, and ensuring seamless travel experiences.Key...
-
Customer Support Specialist
1 week ago
Kennedy Space Center, United States Intuitive Surgical Full timeJob SummaryWe are seeking a highly skilled Regional Education Specialist to join our team at Intuitive Surgical. This role will be responsible for developing, improving, and supporting customer training initiatives and programs.Key ResponsibilitiesCollaborate with academic program managers to design and implement effective training programsDevelop and...
-
Customer Support Specialist
2 weeks ago
Kennedy Space Center, United States Intuitive Surgical Full timeJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Intuitive Surgical. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.Key Responsibilities:Collaborate with cross-functional teams to develop and implement...
-
Customer Support Specialist
3 weeks ago
Kennedy Space Center, United States Intuitive Surgical Full timeAbout the Role:The Customer Support Specialist will be responsible for providing exceptional support to customers, utilizing exploratory data analysis, scientific and statistical methods, and machine learning techniques to identify opportunities to raise resource efficiency.Key Responsibilities:Collaborate with cross-functional teams to develop and implement...
-
Customer Support Specialist
3 weeks ago
Kennedy Space Center, United States Intuitive Surgical Full timeJob Summary: We are seeking a highly skilled and experienced professional to join our team as a Customer Support Specialist at Intuitive Surgical. As a key member of our Customer Support team, you will be responsible for delivering exceptional customer service and support to our customers.Key Responsibilities:Develop and deliver training programs for...
-
Customer Support Specialist
3 weeks ago
Kennedy Space Center, United States Intuitive Surgical Full timeJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Intuitive Surgical. As a key member of our organization, you will play a critical role in providing exceptional customer support and training to our clients.Key Responsibilities:Utilize exploratory data analysis, scientific and statistical methods, and machine...
-
Customer Support Specialist
2 weeks ago
Kennedy Space Center, United States Intuitive Surgical Full timeCustomer Support and Training RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Support and Training Specialist. In this role, you will be responsible for developing and delivering training programs to ensure our customers have the necessary skills to use our products effectively.Key Responsibilities:Design and...
-
Customer Support Specialist
2 weeks ago
Kennedy Space Center, United States Intuitive Surgical Full timeCustomer Support and Training RoleWe are seeking a highly skilled professional to join our team as a Customer Support and Training Specialist. In this role, you will be responsible for using data analysis, scientific methods, and machine learning techniques to identify opportunities to improve resource efficiency.Key Responsibilities:Develop and implement...
-
Customer Relations Specialist
4 weeks ago
Kennedy Space Center, United States Holidayinnclub Full timeCustomer Relations SpecialistJob Category: Owner Services Requisition Number: LEGAC007326Job OverviewThis role is dedicated to being the main point of contact for all owners and members associated with the Holiday Inn Club Vacations Inc. resorts network. The responsibilities encompass handling incoming inquiries, delivering exceptional customer service, and...