Customer Support Specialist

22 hours ago


Kennedy Space Center, United States Intuitive Surgical Full time

Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Intuitive Surgical. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:

  • Collaborate with cross-functional teams to develop and implement customized support plans for our customers.
  • Provide timely and effective support to customers through various communication channels.
  • Work closely with internal stakeholders to resolve customer issues and improve overall customer experience.
  • Develop and maintain in-depth knowledge of our products and services to provide expert support.
  • Identify and report trends and areas for improvement in customer support processes.

Requirements:

  • 3+ years of experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and technical skills.
  • Knowledge of customer relationship management (CRM) software.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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