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Customer Support Specialist

2 months ago

Kennedy Space Center, United States ServiceNow Full time

Job Summary

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at ServiceNow. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities

  • Logging and maintaining details of software/hardware problems detected
  • Providing initial triage technical support, answering support queries in a timely and efficient manner
  • Escalating to internal or external support resources and Subject Matter Experts when necessary
  • Supporting users in the use of the ServiceNow platform by providing necessary advice and/or training
  • Performing initial triage of customer cases with documented solutions and/or workarounds

Requirements

  • Technical background and ability to learn and absorb technology quickly
  • Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired
  • Ability to communicate effectively with people at all levels
  • Ability to ask clear and precise questions of the customer to ascertain the exact details of the problem
  • Ability to work as part of a team and on their own initiative

What We Offer

As a Customer Support Specialist at ServiceNow, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a real impact on our customers' experiences.