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Customer Service Specialist

2 months ago

Kennedy Space Center, United States JoAnn Full time

SUMMARY

The primary role of the Customer Service Specialist is to provide an outstanding shopping experience by fostering creativity among our clientele and ensuring that our store is a welcoming environment. All Specialists contribute to sales through in-depth product knowledge, innovative displays, and precise transaction handling. The Specialist's mission is to create a remarkable in-store atmosphere and deliver exceptional service by actively engaging with customers.

ESSENTIAL RESPONSIBILITIES

HEARTS

Welcomes every customer and utilizes the F.A.S.T. service model to address their needs. Asks open-ended questions to understand customers' project requirements and guides them to the appropriate product locations. Engages in friendly dialogue with customers about their projects while assisting them at the cutting counter, cash register, and sales floor.

HANDS

Handles customer transactions at the cutting counter and cash register efficiently and courteously, maintaining professionalism and accuracy. Responsible for lifting boxes from the receiving area, organizing items on shelves and racks, and unloading freight according to company protocols. Moves products from delivery trucks to the sales floor as necessary. Stocks shelves in accordance with planograms while ensuring high productivity and meticulous attention to detail. Upholds cleanliness and organization on the sales floor by tidying shelves, managing returns, and promptly addressing spills or messes.

MINDS

Encourages customers to participate in store events such as educational workshops and custom framing services. Actively drives sales through comprehensive product knowledge, suggestive selling techniques, and building strong customer relationships with the brand. Works to minimize inventory loss by adhering to established policies and procedures, including transaction accuracy and inventory management.

INSPIRE

Supports fellow team members in tasks to ensure the team surpasses expectations set by management. Collaborates with management and colleagues on various projects in a friendly and professional manner. Aids in training new team members on register operations, fabric cutting, stocking, and customer service.

QUALIFICATIONS

Minimum Education: High School Diploma, GED, or equivalent.

Minimum Experience: No prior experience required.

Preferred Experience: 1-3 years in a customer-focused environment.

Part-time roles require availability that aligns with store needs, typically involving less than 28 hours per week. Open availability is defined as the capacity to work any required hours without restrictions, including days, evenings, weekends, and holidays. Full-time roles necessitate open availability and a commitment to an average of 36 hours per week, with eligibility for benefits.

SKILLS / COMPETENCIES

Ability to collaborate effectively with customers and team members.

Ability to maintain a safe working environment.

Ability to communicate effectively in group settings.

Ability to adapt to a varied schedule based on business requirements.

PHYSICAL REQUIREMENTS

Must be able to stand for extended periods and walk throughout the store during shifts. Ability to read written instructions and communicate verbally with customers and team members consistently. Capable of lifting, pushing, and pulling merchandise with appropriate equipment.