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Customer Support Specialist

2 months ago

Kennedy Space Center, United States Intuitive Surgical Full time

About the Role:

The Customer Support Specialist will be responsible for providing exceptional support to customers, utilizing exploratory data analysis, scientific and statistical methods, and machine learning techniques to identify opportunities to raise resource efficiency.

Key Responsibilities:

  • Collaborate with cross-functional teams to develop and implement data-driven solutions
  • Analyze customer data to identify trends and areas for improvement
  • Design and implement machine learning models to optimize resource allocation
  • Develop and maintain training programs to enhance customer support skills
  • Provide technical support to customers and internal stakeholders

Requirements:

  • Strong analytical and problem-solving skills
  • Experience with machine learning and data analysis
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

About Intuitive Surgical:

Intuitive Surgical is a leading manufacturer of robotic-assisted surgical systems. We are committed to improving patient outcomes and enhancing the surgical experience.