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Customer Care Specialist

3 months ago

Kennedy Space Center, United States Serenity Healthcare, LLC Full time
Customer Care Specialist
Onsite - Orlando, FL

Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Orlando (south), FL office. Your primary responsibility will be helping patients heal using TMS treatment.
Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits
  • Accelerated healthcare career growth - rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options
Responsibilities
  • Be the face of Serenity Healthcare
  • One-on-one coaching and commitment to patients during treatment
  • Graduate Serenity's paid TMS training program
  • Own outcomes of patient treatment
Qualifications
  • High School Diploma/ GED.
  • Strong customer service mindset.
  • Three years' work experience in customer service required
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us
  • About Serenity Healthcare
  • Serenity's Provided Services
  • Meet our Patients