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Advanced Technical Support Engineer
1 month ago
Mission: Ensure the best Customer Experience and Satisfaction by providing high-quality professional Technical Support to current or future SE customers, particularly regarding technical information in Digital Buildings & Power Management. Take ownership and ensure the customer is satisfied before closing the request. Assure a proper resolution for queries related to commissioning, configuration, troubleshooting, and product selection. Responsibilities: Provide technical support in post-sales and pre-sales by answering incoming communications from customers on all channels (e.g., phone, email, chat) and prioritizing customer’s support needs. Assist customers in obtaining log and configuration files through the network. Be able to perform remote connections to diagnose and solve customer needs. Ensure proper escalation to 3rd level support when necessary or to Field Service Team to provide on-site support as required by leading between departments and customer. Actively create/modify a knowledge database, review FAQ’s, and promote their usage towards customers. Provide relevant product and process training to other team members. Ongoing proactive research and learning about new products, technologies, and applications. Launch initiatives looking for innovation and digital transformation to improve processes and customer experience. Requirements: Education: Bachelor’s Degree with 3-5 years of work experience. Experience: Minimum 1 year Technical Support, Sales and/or customer service experience preferred. Skills: Expertise with: Knowledge in BMS (Script and Function Block programming). Knowledge in HVAC Systems (Sensors, Valves, and Actuators). Knowledge in Power Meters and Power Quality. Field Bus Communications (BACnet IP, Modbus TCP/RTU, Zigbee, KNX, DALI). Industrial Networking (gateways, switches, and routers). IT skills: Operating Systems (Windows, Linux). Database knowledge (SQL). Computer Software knowledge. Proficiency: Portuguese. Fluency: Spanish. English (C1 demonstrable). Strong verbal and written communication skills are required. Excellent problem-solving abilities, aptitude to understand and explain technical information, interpersonal, communications, and time management skills. Demonstrate a flair & understanding of customer support issues, flexibility, and an ability to learn quickly. Key Performance Indicators: Customer Satisfaction (individual and team NSS). Case logging quality. FAQs (written/video). Training/coaching provided either to colleagues or customers. #J-18808-Ljbffr
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Mt. Vernon, Illinois, United States PACCAR Full timePosition Overview The ideal candidate for the Technical Support Engineer role in Aftersales will be dedicated to PACCAR's Powertrain Zero Emissions (Battery Electric Vehicle) and MX engine systems. This position is integral to the Advanced Diagnostics Group, which serves as a critical support team for PACCAR Powertrain. We seek a proactive individual who...
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Powertrain Engine Technical Support Specialist
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Mt. Vernon, Illinois, United States PACCAR Winch Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Field Support Specialist to join our team at PACCAR Winch. This role will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key ResponsibilitiesProvide 3rd tier diagnostic support for PACCAR Powertrain Aftersales on battery electric...
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Powertrain Engine Technical Support Specialist
15 hours ago
Mt. Vernon, Illinois, United States PACCAR Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Field Support Specialist to join our team at PACCAR. This role will focus on providing expert technical support for PACCAR Powertrain Aftersales, with a strong emphasis on battery electric vehicles.Key ResponsibilitiesLead the establishment and provision of 3rd tier diagnostic support for...
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Manufacturing Process Engineer
1 week ago
Mt. Vernon, Illinois, United States Replex Engineer Full timePosition Overview: Replex Plastics, a prominent American manufacturer established in 1991, is on the lookout for a Production Engineer to enhance its leadership team. This role is a full-time salaried position with a compensation range of $60,000 to $90,000, contingent upon prior experience.Benefits Include:5 PTO days after 6 months (10 days after one year)1...
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Mt. Vernon, Illinois, United States PACCAR Winch Full timePosition Overview:The Technical Support Specialist for Powertrain Systems is dedicated to providing exceptional aftersales support for PACCAR's innovative powertrain solutions, particularly focusing on battery electric vehicles (BEV) and advanced engine platforms.Key Responsibilities:As a vital member of the Advanced Diagnostics Group, your role will...
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Mt Vernon, United States PACCAR Full timeRequisition Summary PACCAR Technical Center is seeking an engine aftertreatment system verification Technical Lead Engineer (TLE) to support PACCAR's Global Engine team in the product development of next generation engines and aftertreatment systems. In this role, you will apply your domain knowledge and team skills to take a leading role within PACCAR...
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Aftersales Technical Field Support Expert
23 hours ago
Mt. Vernon, Illinois, United States PACCAR Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Field Support Specialist to join our team at PACCAR. This role will be responsible for providing 3rd tier diagnostic support for PACCAR Powertrain Aftersales on battery electric vehicles.Key ResponsibilitiesEstablish and provide 3rd tier diagnostic support for PACCAR Powertrain Aftersales on...
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Production Engineer 1
3 weeks ago
Mount Vernon, United States Replex Engineer Full timeOverview: Replex Plastics, an American manufacturer, started in 1991, located in Mount Vernon, Ohio is seeking a Production Engineer for its leadership team. The Production Engineer is a full-time salaried position starting in the $60,000 to $90,000 range depending on prior experience. The position comes with full benefits including:5 PTO days after 6 months...
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Engine Compliance Engineer
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Mt Vernon, United States PACCAR Technical Center Full timeThe successful candidate will have knowledge of and lead CARB/EPA agency mandated Manufacturer Self Testing (MST) and Deterioration Factor (DF) validation testing.Engineers with experience in OBD, diesel engine emissions testing, and engine dynamometer testing will be highly valued.Coordinate and support engine dynamometer test activitiesExperience with...
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Engine Compliance Engineer
3 weeks ago
Mt. Vernon, Illinois, United States PACCAR Technical Center Full timeThe successful candidate will have knowledge of and lead CARB/EPA agency mandated Manufacturer Self Testing (MST) and Deterioration Factor (DF) validation testing.Engineers with experience in OBD, diesel engine emissions testing, and engine dynamometer testing will be highly valued.Coordinate and support engine dynamometer test activitiesExperience with...
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Senior Technical Support Specialist
1 week ago
Mt. Vernon, Illinois, United States Schneider Electric Full timeObjective:Deliver exceptional Customer Experience and Satisfaction by offering professional Technical Support to existing and prospective Schneider Electric clients, particularly in the realm of Digital Buildings & Power Management. Take responsibility for ensuring customer contentment prior to concluding any requests. Guarantee effective resolutions for...
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Advanced Control Systems Engineer
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Safety Assurance Engineer
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Mt. Vernon, Illinois, United States PACCAR Full timeCompany Overview:PACCAR is a prominent Fortune 500 entity founded in 1905, recognized globally for its leadership in the commercial vehicle sector, financial services, and customer support. With esteemed brands like Kenworth, Peterbilt, and DAF trucks, PACCAR excels in the design, manufacturing, and customer service of premium trucks.The PACCAR Technical...
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Technical Training Specialist
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Mt. Vernon, Illinois, United States Ariel Corporation Full timeTechnical Training SpecialistLOCATION: Mount Vernon, OH, USAAriel Corporation is seeking an enthusiastic and skilled technical educator to enhance our Customer Training and Development team. This position is dedicated to delivering exceptional technical instruction to our clients who oversee the operation and maintenance of over 70,000 Ariel compressors...
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Advanced Process Control
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Mt Olive Twp, United States Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
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Embedded Systems Test Engineer
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Mt. Vernon, Illinois, United States PACCAR Winch Full timePosition Overview:The Embedded Systems Test Engineer plays a crucial role in the development and validation of embedded vehicle control systems. This position involves collaborating with requirements authors to create comprehensive test cases that ensure the functionality of software meets specified requirements.Key Responsibilities:Design, coordinate, and...
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Project Engineer
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Mt Vernon, United States BWX Technologies Full timePress Tab to Move to Skip to Content Link We arecurrently looking for an experienced Project Engineer to join ourgrowing team inMount Vernon, Indiana! Position Responsibilities: Manage technical information for the project team; ensuring all work is conducted based on the latest specification revisions. Responsible for configuration management of all...
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Safety Systems Engineer
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Mt. Vernon, Illinois, United States PACCAR Full timeCompany Overview:PACCAR is a distinguished Fortune 500 enterprise founded in 1905, recognized globally for its leadership in the commercial vehicle sector, as well as in financial and customer service domains. The company boasts renowned brands such as Kenworth, Peterbilt, and DAF trucks.PACCAR excels in the design, manufacturing, and customer support of...
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Emergency Medical Technician
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Mt. Vernon, Illinois, United States Knox Technical Center Full timeKnox Technical Center is a distinguished educational institution dedicated to providing quality instruction in various vocational disciplines.Join Our Educational Team:Position Title: Emergency Medical Technician (EMT) Educator (Part-time)We are seeking dedicated professionals to become part of our faculty as EMT Educators at Knox Technical Center.Key...
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Supply Chain Optimization Engineer
1 week ago
Mt. Vernon, Illinois, United States Warehouse Services, Inc. Full timeAbout Warehouse Services, Inc.:As a leader in the logistics and supply chain sector, our organization is dedicated to providing exceptional service to our clients while fostering a supportive environment for our employees. Our commitment to innovation and efficiency sets us apart in the industry.Position Overview: We are in search of a skilled Industrial...