Senior Account Manager

3 weeks ago

New York, United States Instabase Full time

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

Our Account Management team sit within the Customer Success org and owns the success and growth of our most mature enterprise customers. The Enterprise Account Manager is an individual contributor role responsible for managing and growing revenue and securing renewals for a defined set of current Instabase customers.

As an Account Manager, you will provide strategic guidance and offer solutions to ensure our customers drive value through their partnership with Instabase.
What you'll do:

  • Define the Account Plan and Success Plan for your customer(s), and drive the account team in pursuit of the defined goals
  • Navigate complex enterprise accounts, identifying and building key relationships with multiple stakeholders (vertically and horizontally) across the customer's organization.
  • Identify growth opportunities and new use cases and drive consumption.
  • Lead the resolution of escalations while identifying and implementing continuous improvement opportunities to prevent repeated issues.
  • To expand the account, advocate internally for ways to improve the product and services.
  • Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximize their investment in Instabase.
  • Lead renewals end-to-end.
About you:
  • Proven track record of success in customer success and/or technical account management, with a demonstrated track record of consistent over-achievement against assigned renewal and expansion goals.
  • Experience owning the post-sales customers' journey, including adoption and implementation to renewals and organic expansion.
  • Strong communication skills, with the ability to explain technical concepts clearly and concisely to various audiences, including executives.
  • High aptitude for cross-functional collaboration and influence internally and externally
  • Ability to understand a customer's key value drivers and drive value realization through the partnership

#LI-Hybrid

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

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