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Front Desk Supervisor

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Charleston, United States Hilton Grand Vacations Full time
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect.

Here's why you will love it here:

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision
  • A people-first culture
  • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
  • Perks at work: Employee Pricing platform
  • Employee Assistance Program that supports your physical and mental well-being.
  • Paid Vacation Time and Paid Sick Days
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more
What will I be doing?

As a Front Desk Supervisor with Hilton Grand Vacations is responsible for supervising the Front Desk to ensure efficient and courteous guest check-in and check-out.
  • Responsible for supervising and the training of the Front Desk Team to ensure that the brand standards are followed during the check-in and check-out process as well as during the owners/guest's entire stay.
  • Coordinate and monitor reservations for special requests and room blocking.
  • Participate as needed to ensure guest satisfaction.
  • Work with all resort departments to meet guest expectations.
  • Trains, supervises, schedules, and assists in evaluating Team Members performance.
  • Any other duties that may be necessary to daily functioning of the resort.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
  • 1-3 years hotel front desk or closely related experience.
  • Open availability.
  • Minimum 90 days cash handling experience.
  • High school/GED
  • Supervisory experience is preferred


HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.