Front Desk Supervisor
7 days ago
Job Summary $18-19 per hour Weekend availability needed. Primary shifts are 12pm-8pm and 3pm-11pm. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Qualifications At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work well in stressful high-pressure situations including ability to handle guest objections and disputes to satisfactory results. Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Responsibilities Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Aimbridge Hospitality hotel credit policies. Be able to perform all duties of Front Desk Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader). Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones, call-backs to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional manner. Be involved in departmental meeting planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current associates on a regular basis. Attend meetings as required by management. Property Details Newly renovated and located in the heart of Charleston’s Historic District, and adjacent to famed Marion Square and Charleston’s newest venue; The Gaillard Center (1 block away), this hotel incorporates diverse offerings. The Courtyard Charleston Historic District is a destination renowned for its historic charm and coastal lifestyle and culinary talent. Voted #1 city in the US by the discerning readers of Condé Nast Traveler and Travel + Leisure magazines, guests will find a region steeped in history, yet surprisingly cutting edge. The Courtyard Charleston Historic District offers a sought-after Southern experience and an ideal location for business meetings, formal events, and intimate gatherings; The Courtyard Charleston Historic District features over 7800 square feet of meeting space and beautiful outdoor function space reminiscent of a Charleston garden. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan #J-18808-Ljbffr
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Front Desk Supervisor
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Charleston, West Virginia, United States Remington Full time{"title": "Front Desk Supervisor", "description": "Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Holiday Inn Suites Charleston West. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key...
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Front Desk Supervisor
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Charleston, United States Marriott Charleston Full timeCompetitive pay rate, great company benefits, health, vision, dental, employee discounts, and much more. Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not...
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Front Desk Supervisor
1 month ago
Charleston, United States Hampton Inn Charleston-Historic District Full timeDescriptionA Front Desk Supervisor with Hampton Inn and Suites is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will it be like to work for this Hilton Worldwide Brand? With nearly 1,900 hotels globally,...
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Front Desk Team Lead
4 days ago
Charleston, West Virginia, United States Hilton Grand Vacations Full timeFront Desk Supervisor Job DescriptionJob Summary:As a Front Desk Supervisor with Hilton Grand Vacations, you will play a key role in ensuring the smooth operation of our front desk team. Your primary responsibility will be to supervise and train a team of front desk agents to provide exceptional guest service and ensure efficient check-in and check-out...
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Front Desk Supervisor
1 week ago
Charleston, United States Hilton Worldwide Full timeJob Description - Front Desk Supervisor - Hampton Inn Charleston Historic District (HOT0AYFY) Work Locations Hampton Inn Charleston-Historic District 345 Meeting St. Charleston 29403 A Front Desk Supervisor with Hampton Inn and Suites is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's...
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Front Desk Operations Manager
1 month ago
Charleston, West Virginia, United States Hilton Grand Vacations Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Grand Vacations. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring efficient and courteous guest check-in and check-out, and providing exceptional customer service.Key ResponsibilitiesSupervise and...
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Front Desk Team Lead
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Charleston, West Virginia, United States New Castle Hotels Full timeFront Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at New Castle Hotels. As a Front Desk Supervisor, you will play a key role in delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key Responsibilities:Guest Centricity: Provide exceptional...
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Front Desk Supervisor
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North Charleston, United States Lexima Full timeThe Aloft Charleston is looking for a Front Desk Supervisor that is directly responsible for all front desk personnel. Directs and coordinates the activities of the front desk, reservations and guest services. Responsibilities Check-in/Check-out hotel guests. Process all payments according to hotel requirements. Provide information and assistance to all...
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Front Desk Team Lead
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Charleston, West Virginia, United States Hilton Hotels & Resorts Full timeLeadership in HospitalityHilton Hotels & Resorts has been a leader in the hospitality industry since 1919. Our continued success is built on the dedication and expertise of our Team Members.We are seeking a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer...
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Front Office Supervisor
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Charleston, West Virginia, United States Marriott North Charleston Full timeJob Title: Front Office ManagerAt Marriott North Charleston, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest service and maintaining a smooth front desk operation.Key Responsibilities:Supervise and Train Staff: Directly or...
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Front Desk Representative
3 weeks ago
Charleston, West Virginia, United States BBL Hospitality Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Four Points Charleston. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Guest Registration: Register...
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Front Desk Representative
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Charleston, West Virginia, United States BBL Hospitality Full time{"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Four Points Charleston. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.Key ResponsibilitiesRegister guests into the...
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Front Desk Manager
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Charleston, West Virginia, United States Marriott Charleston Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott Charleston. As a Front Desk Manager, you will be responsible for providing exceptional guest service, managing the front desk operations, and supervising a team of front desk staff.Key ResponsibilitiesProvide outstanding guest service and ensure that...
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Front Desk Receptionist
4 months ago
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Front Desk Supervisor
1 week ago
Charleston, United States Hilton Worldwide Full timeJob Description - Front Desk Supervisor - Embassy Suites Charleston Historic District (HOT0B0A9) Work Locations Embassy Suites Charleston 337 Meeting Street Charleston 29403 Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work....
