Customer Experience Specialist
3 weeks ago
At the heart of our company is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success. Are you ready to roll up your sleeves and dive into exciting IT projects? We are looking for an enthusiastic person who will support multiple IT Customer Experience and Knowledge Support activities while supporting the corporate culture and goals of the company. Job Summary: The Customer Experience Specialist supports multiple IT Customer Experience and Knowledge Support activities, while supporting the corporate culture and goals of the company. Primary Duties and Responsibilities: Capture requirements for the design, configuration, testing, and modification of technology solutions. Support and perform extensive user impact testing of existing and recent technology solutions. Identify usability issues, take screenshots and aggregate issues to team lead and/or cross-functional team as applicable. Create and update various knowledge support materials including quick-reference cards, SharePoint site content, etc. to support knowledge support efforts. Provide coordination support during projects. Provide support for global technology launches through activities such as note-taking and facilitating user questions. Support technology training and demos. Procure, and organize materials, and supplies, and ship to other locations. Reserve rooms, request meeting support, communicate with facilities and catering and send invitations to meetings/events. Perform other logistical and administrative tasks as needed. Additional Responsibilities: May require onsite visits to Cambridge, Massachusetts. Additional duties as assigned. Critical Competencies: Collaboration & Team Building – Builds and maintains relationships to successfully work toward common strategic goals, creates strong morale and spirit, fosters open dialogue, creates a sense of unity among the team. Manages Ambiguity & Change – Makes decisions with available information that align with strategy, embraces and manages change, challenges the status quo and champions new initiatives, comfortably handles risk and uncertainty. Emotional Intelligence – Capable of recognizing the emotions of self and others, demonstrates the ability to adjust to the emotional environment, builds sustainable rapport, uses diplomacy and tact to achieve mutually beneficial outcomes. The Individual: Self-motivated, team player capable of learning the latest information, technologies, and applications quickly. Flexible to work both independently with minimal direction, as well as collaboratively. Critical thinking and troubleshooting skills to assist in the evaluation of technical solutions and process impacts. Strong proficients in MS Office Applications. Experience using SharePoint and Microsoft Teams is considered a plus. Strong verbal and written communication skills. Dedication to excellent client service. Strong organizational skills including significant attention to detail. Ability to multi-task and thrive in a fast-paced environment. Qualifications: Bachelor's degree. 2-3 years of business experience, preferably in the technology or training industry. #J-18808-Ljbffr
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Customer Experience Specialist
3 months ago
Cambridge, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
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Customer Experience Specialist
3 weeks ago
Cambridge, Massachusetts, United States Simplify Compliance Full timeAt the heart of our company is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving...
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Senior Customer Experience Specialist
2 days ago
Cambridge, Massachusetts, United States Vericel Corporation Full timeJob SummaryVericel Corporation, a leading biotechnology company, is seeking a highly skilled Customer Care Associate, Senior to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key...
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Senior Customer Experience Specialist
2 days ago
Cambridge, Massachusetts, United States Vericel® Corporation Full timeAbout the RoleVericel Corporation, a leading biotechnology company, is seeking a highly skilled Customer Care Associate, Senior to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesCustomer...
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Customer Service Specialist
4 weeks ago
Cambridge, United States EF Education First Full timePosition at EF Go Ahead Tours Customer Service Specialist Internally titled: Traveler Support Specialist (TSS)EF Go Ahead Tours Cambridge, MA USA - Start Date: October 29th, 2024 Application Deadline: September 20th, 2024 - - For consideration, appli Customer Service Specialist, Customer Service, Support Specialist, Specialist, Travel, Retail, Education
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Dining Associate
5 hours ago
Cambridge, Massachusetts, United States Fooda Full timeJob Opportunity at FoodaAbout Us:Fooda is a leading provider of workplace food programs, serving over 2,000 restaurants across 20 major US cities. Our mission is to create a workplace food experience that employees love and look forward to every day.Job Summary:We are seeking a highly motivated and customer-focused Dining Associate to join our Boston market...
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Senior Customer Success Specialist
2 months ago
Cambridge, United States Brightree Full timeBrightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people....
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Customs Clearance Specialist
2 days ago
Cambridge, Massachusetts, United States The Fountain Group Full timeJob OverviewThe Fountain Group is seeking a highly skilled Import/Export Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring seamless trade compliance and efficient import/export operations.Key ResponsibilitiesTrade Compliance: Process import/export trade compliance clearance of cross-border shipments in...
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Retail Sales Associate
2 days ago
Cambridge, Massachusetts, United States Bath & Body Works Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Bath & Body Works. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth in our store.Key ResponsibilitiesSupport the sales plan by consistently executing the selling model and meeting sales goals...
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Customer Care and Sales Specialist
3 months ago
Cambridge, United States SAFE CHAIN SOLUTIONS LLC Full timeJob DescriptionJob DescriptionPosition Overview:The Customer Care and Sales Specialist provides top-notch service for our existing and potential customers. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Handle all incoming calls and sales leads with a...
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Customer Success Specialist
2 months ago
Cambridge, United States VuMedi Full timeAbout The Role: VuMedi's Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi's Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our customers programs efficiently and effectively and ensuring customer programs...
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Customer Experience Analyst
2 days ago
Cambridge, Massachusetts, United States Tata Consultancy Services Full timeJob DescriptionWe are seeking a highly skilled Contact Center Support Engineer to join our team at Tata Consultancy Services. As a key member of our Customer Experience team, you will play a critical role in driving business growth and excellence.Key Responsibilities:Reporting and Analytics: Develop and maintain clear and meaningful reports, dashboards, and...
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Store Customer Service Specialist
6 hours ago
Cambridge, United States Sherwin-Williams Full timeStore Customer Service Specialists work closely with wholesale and retail customers, answering questions about products and recommending solutions. They resolve customer concerns and ensure satisfaction, while staying up-to-date with product features and maintaining the store's standards. They are also responsible for achieving excellent customer service and...
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Customer Experience Associates | US
1 month ago
Cambridge, United States Peak Support LLC Full timeJob DescriptionJob DescriptionDescription:At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing...
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Cambridge, Minnesota, United States EC'S Corner Express (SKGP Ventures Inc) Full timePosition Overview: We are seeking a dedicated and friendly individual to join our team as a Retail Cashier and Customer Support Specialist.Key Responsibilities:Welcome and assist customers with their inquiries and needs.Ensure the shelves are well-stocked and organized with products.Handle cash register operations and process credit card transactions...
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Marketing Specialist
3 months ago
Cambridge, United States Banyan Software Full timeBanyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...
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Cambridge, Massachusetts, United States EC'S Corner Express (SKGP Ventures Inc) Full timeJob OverviewWe are seeking a dedicated Retail Cashier and Customer Support Specialist to join our team at EC'S Corner Express (SKGP Ventures Inc). This role is essential in providing exceptional service to our customers while ensuring smooth operations within the store.Key ResponsibilitiesWelcoming Customers: Engage with customers in a friendly manner,...
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Bilingual Customer Service Specialist
2 weeks ago
Cambridge, United States Sherwin-Williams Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
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Cambridge, United States Sherwin-Williams Full timeAs a Spanish Bilingual Customer Service Specialist, your main role will involve providing exceptional customer service to both wholesale and retail customers. You will need to effectively communicate with customers to determine their needs, answer questions about products, and recommend appropriate solutions. In addition, you will be expected to resolve any...
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Cambridge, United States Sherwin-Williams Full timeAs a Spanish Bilingual Customer Service Specialist, your main role will involve providing exceptional customer service to both wholesale and retail customers. You will need to effectively communicate with customers to determine their needs, answer questions about products, and recommend appropriate solutions. In addition, you will be expected to resolve any...