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Store Customer Service Specialist

2 months ago

Cambridge, United States Sherwin-Williams Full time

Store Customer Service Specialists work closely with wholesale and retail customers, answering questions about products and recommending solutions. They resolve customer concerns and ensure satisfaction, while staying up-to-date with product features and maintaining the store's standards. They are also responsible for achieving excellent customer service and meeting sales targets.

Key responsibilities include:

  • Assist customers in person and over the phone
  • Process sales transactions accurately
  • Build trust relationships with customers
  • Stock shelves and set up displays
  • Tint and mix products to customer specifications
  • Assist in making deliveries
  • Remain knowledgeable on products offered
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Minimum requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish

Preferred qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment