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Senior Customer Experience Specialist
2 months ago
Vericel Corporation, a leading biotechnology company, is seeking a highly skilled Customer Care Associate, Senior to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Customer Support: Provide timely and effective support to customers via various channels, including phone, email, and in-person interactions.
- Order Management: Process and manage customer orders, ensuring accurate and efficient delivery of products.
- Account Management: Analyze customer account information to identify opportunities for growth and improvement.
- Communication: Develop and maintain strong relationships with customers, internal stakeholders, and external partners.
- Training and Development: Provide guidance and training to junior team members to ensure seamless knowledge transfer and continuity.
- Education: Bachelor's degree or equivalent with 2+ years of customer service experience.
- Skills: Proficient in MS Office suite, excellent communication and organizational skills, and ability to work in a fast-paced environment.
- Experience: 2+ years of customer service experience, preferably in a biotechnology or pharmaceutical industry.
The ideal candidate will be able to work in a dynamic and fast-paced environment, with a strong focus on customer satisfaction and team collaboration.
