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Operations Supervisor

3 months ago

Duluth, United States Innovative Blood Resources Full time

Overview:

Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving bloodfrom our community, for our community.

Responsibilities:

Summary:

This position ensures collections operations at donor centers and mobiles are run in a manner that results in safe and compliant blood products and service that consistently delights donor and sponsors. To ensure a working environment for staff on the applicable team that is supportive and productive through recognition, feedback, coaching and development. Knowledgeable about, and performs blood collections including automated blood collection procedures (Double Red Cell, Plasma, Platelets, Platelets plus Red Cell, Platelets plus Plasma).

Schedule: Flexible schedule with rotating weekends.

Job Responsibilities:

  1. Provide leadership and supervision to operations (donor centers or mobiles) to ensure a consistent and compliant blood collection operation that exceeds customer expectations. Is responsible for FDA, and other Site Audit responses for applicable observations weekly.
  2. Provide staff supervision, role model performance and customer service/recovery at operations. This involves direct supervision of approximately 6-10 staff members and running operations.
  3. Work together with managers and other supervisors at providing recognition, coaching, feedback, mentoring, and development of the team both formally and informally.
  4. Provide consistent application of IBRs policies and procedures to ensure a productive and supportive work environment that results in engaged staff and volunteers.
  5. Rapidly identify operational problems, immediately correct the problem and work to prevent recurrences.
  6. Ensure staff are highly-skilled, professional and provide exceptional customer service. Ensure the proper training, supervision and assimilation of new staff. Ensure incumbent staff are properly trained and competent.
  7. Assure complete and accurate operational and compliance records pertaining to the operations responsible for.


Qualifications:

Education:

High Schoold diploma or GED

Experience:

Three (3) years total experience in blood collection, healthcare and/or customer service, with one (1) of those years to include demonstrated work experience in a supervisory/leadership role in blood collection or related field that may include phlebotomy or other highly regulated environment

Other:

Valid drivers license

Ability to plan, prioritize and organize work to maximize team performance and meet customer expectations

Excellent organizational skills and ability to work with attention to detail

Strong interpersonal skills and the ability to create and maintain collaborative work relationships within and outside the organization

Operational flexibility to meet sudden and unpredictable needs

Physical Demands:

Required to regularly stand, use hands, reach with arm, talk and hear. Frequently required to sit, stoop, crouch, and kneel. Must frequently lift and/or move up to 10lbs and occasionally lift and/or move up to 25lbs and may push equipment 40lbs -400lbs. Vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Preferred:

Bachelor's Degree

Phlebotomy Certification, Medical Assistant Certificate, EMT, LPN, RN

Supervisory/ leadership training

Familiar with compliance to AABB and FDA standards and regulations