Guest Operations Supervisor
2 weeks ago
Position Summary
The Guest Operations Supervisor is responsible for ensuring that our patrons enjoy an exceptional and unforgettable experience. This role involves fostering an atmosphere that makes guests feel welcomed and at ease by overseeing the development, training, and scheduling of our hosting team.
Key Responsibilities
- Manage the opening and closing procedures of all dining establishments.
- Control front-of-house staffing by appropriately scheduling employees.
- Analyze labor, daily sales, and discount reports to optimize operations.
- Process refunds, utilize discount functions, and manage credit card transactions while balancing cash reports.
- Maintain and adjust staff schedules as needed.
- Complete weekly inventory orders and manage stock levels.
- Evaluate guest feedback and implement strategies for enhancing the guest experience, including proactive engagement.
- Mentor service staff to meet and anticipate guests' needs effectively.
- Address and resolve guest complaints, including those on review platforms.
- Facilitate communication between guests and team members.
- Ensure that all service standards are upheld through regular team meetings.
- Oversee the onboarding process for new hires and ensure they are prepared for their roles.
- Complete training documentation for all new employees.
- Maintain cleanliness and organization of the restaurant, bar, restrooms, and kitchen areas.
Qualifications
- Current Health Card, TAM Card, Sheriff's Card, and ServSafe certification required.
- Preferred minimum of 2 years' experience in restaurant management.
- Proficient in Microsoft Office and POS systems.
- Ability to stand for extended periods in dynamic environments and work a full-time schedule.
- Availability to work evenings, weekends, and holidays.
- Must achieve 100% on training assessments.
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