Indoor Operations Supervisor
2 weeks ago
Position Summary:
The Indoor Operations Supervisor is essential in managing and improving guest experiences, which includes overseeing ticket sales for winter sports and entertainment venues, providing exceptional customer service in the retail area, and supervising rental operations. This role demands strong leadership, outstanding guest interaction, and effective oversight of departmental functions.
Key Responsibilities:
- Serve as a hands-on manager, guiding team members in executing sales processes, delivering customer service, and facilitating equipment rentals.
- Handle managerial responsibilities as directed by the reporting Director and provide support in their absence.
- Ensure that all equipment, such as skis and snowboards, is properly maintained, fitted, and sized for safety.
- Instruct customers and staff on the safe use of equipment, adhering to established training protocols.
- Oversee the upkeep and cleanliness of the facility and surrounding areas, including routine cleaning and event-related clean-up.
- Respond to customer inquiries and resolve issues, ensuring a welcoming and positive atmosphere.
- Monitor the facility and equipment for any maintenance or repair requirements.
- Build and maintain strong working relationships with both employees and the public.
- Independently manage operational duties and assist across various departments as necessary.
- Lead the training and development of new staff members.
Supervisory Duties:
- Manage task delegation as assigned by the manager, which may include acting as a backup.
- Serve as a role model for Attendant I and II staff members.
Qualifications:
Minimum Requirements:
- Previous experience in roles such as Attendant I and II.
- Ability to make independent decisions and demonstrate sound judgment.
- Flexible schedule availability, including evenings and weekends.
- Must be at least 18 years of age.
- Strong problem-solving abilities and capacity to work under pressure.
Physical Requirements:
- Ability to stand, lift, bend, and stoop for extended periods.
- Capability to lift items weighing up to 25 pounds.
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