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Bilingual Appointment Coordinator

2 months ago

Fort Lauderdale, United States FHIA Remodeling Full time

Overview:

FHIA is hiring immediately for On-Site Appointment Coordinators to join our team in Fort Lauderdale, FL Our high-performing team benefits from our uncapped earning potential with the opportunity to make up to $60,000+/yrIf you are someone who is money-motivated and enjoys being in control of your earning potential, this is the role you've been looking for - You don't want to miss out on this opportunity to join one of the fastest growing home improvement companies in the United States

What Can We Offer You:

  • Hiring immediately for our next training class
  • Guaranteed hourly base plus UNCAPPED bonus and commission structure - potential to earn up to $60,000+ per year
  • Full Time benefits, PTO, 401K
  • Receive world-class customer focus, experience, and sales trainings
  • Work with a team of talented, professional, and fun individuals who enjoy what they do
  • Career development opportunities with clear career pathing
  • Represent high quality products with the leading professionals in the industry

What Youll Do:

  • Handle Inbound calls from various sources including; TV, Radio, Direct Mail, Facebook, Search, and various other internet sources
  • Review internal data through CRM systems to ensure accuracy and prevent overbooking with product specialists
  • Make Outbound calls to assist with scheduling or rescheduling of appointments
  • Collaborating with the production, marketing, and sales teams to enhance customer services and brand awareness
  • Maintain a knowledge base of products and services and assist call center representatives with difficult product questions

What Youll Bring:

  • 1+ years of customer support, call center or a similar experience preferred
  • Bilingual skills in both English and Spanish - speaking, reading, writing
  • Experience handling inbound and outbound calls in a goal-oriented environment
  • Providing customers an amazing experience
  • Excellent computer and voice skills with attention to detail
  • Positivity, Flexibility, Determination and a persuasive personality
  • High energy and willingness to learn
  • Must be tech-savvy and familiar with data entry and Microsoft Office
  • Scheduling availability between 11am to 8pm, with at least 1 weekend day availability

Criminal Background Checks.

FHIA provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status