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Full Time Customer Service Representative
4 months ago
Description
Were a leading marketing firm committed to delivering outstanding support to our clients and customers. With a focus on building lasting relationships and exceeding expectations, we strive to make a positive impact every day.
As a Full-Time Customer Service Representative, youll be instrumental in providing exceptional support to our clients and customers. This role is perfect for individuals who are passionate about customer satisfaction and thrive in a dynamic and fast-paced environment.
Key Responsibilities:
- Serve as the primary point of contact for clients and customers, addressing inquiries, resolving issues, and providing support via phone, email, and other communication channels.
- Build rapport and maintain positive relationships with clients and customers by delivering personalized service and demonstrating empathy and professionalism.
- Effectively manage and prioritize incoming inquiries and requests to ensure timely resolution and customer satisfaction.
- Collaborate with cross-functional teams to address customer needs and escalate issues as necessary to ensure prompt resolution.
- Assist with order processing, billing inquiries, and product/service information as needed.
- Maintain accurate and detailed records of customer interactions and transactions.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and a proactive mindset to effectively address customer inquiries and concerns.
- Ability to work efficiently in a fast-paced environment and multitask effectively.
- Positive attitude, resilience, and a genuine desire to help others.
- Previous experience in customer service or a related field is preferred but not required.
- Competitive salary and benefits package.
- Comprehensive training program to develop essential customer service skills.
- Supportive and collaborative work environment with opportunities for growth and advancement.
- The chance to make a meaningful impact and contribute to the success of our clients and customers.
