Hotel Front Desk Manager

1 week ago


Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time
Description

We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now

Responsibilities

•Hold responsibility for the front desk budget and order any necessary office supplies
•Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
•Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies
•Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
•Compile occupancy reports and financial information for the general manager

Qualifications

•Experience with MS office and bookkeeping skills desired
•2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
•Possess excellent management skills, communication skills, and multitasking skills
•Applicants must have a high school diploma or GED
•Prior hospitality experience of 1 year is required for this position

  • Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Job DescriptionJob DescriptionWe’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and...


  • Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Job DescriptionJob DescriptionWe’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and...


  • Dubuque, Iowa, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    We're seeking a seasoned hotel front desk manager to provide exceptional service, ensuring every guest who stays with us becomes a repeat customer. As the face of the operation and the first point of contact for guests, you'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If...


  • Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Front Desk Manager

    1 month ago


    Dubuque, United States Grand Harbor Resort Full time

    Ideally situated in the Port of Dubuque, Iowa and featuring a winning combination of service, amenities and entertainment, the Grand Harbor Resort and Waterpark is the Midwest's premier destination for meetings, group events and family vacations. The team at this location, along with S&L Hospitality, is currently accepting resumes for a Front Desk Manager. ...


  • Dubuque, Iowa, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    We're seeking a seasoned hotel front desk manager to provide exceptional service, ensuring every guest who stays with us becomes a repeat customer. As the face of the operation and the first point of contact for guests, you'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If...

  • Front Desk Manager

    2 months ago


    Dubuque, United States Grand Harbor Resort Full time

    Job DescriptionJob DescriptionIdeally situated in the Port of Dubuque, Iowa and featuring a winning combination of service, amenities and entertainment, the Grand Harbor Resort and Waterpark is the Midwest’s premier destination for meetings, group events and family vacations. The team at this location, along with S&L Hospitality, is currently accepting...

  • Front Desk Agent

    2 months ago


    Dubuque, United States Holiday Inn Express Dubuque West Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Hotel Night Auditor

    2 weeks ago


    Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Job DescriptionJob DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an...


  • Dubuque, Iowa, United States Access Dubuque Full time

    About the RoleWe are seeking a highly skilled and organized Front Desk Coordinator to join our team at Access Dubuque. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our clients and visitors.Key Responsibilities:Provide warm and welcoming service...


  • Dubuque, Iowa, United States EL1 Sports Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at EL1 Sports. As the face of our facility, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience.Key ResponsibilitiesCustomer Service: Greet all individuals entering the building, providing a...


  • Dubuque, United States Finnin Kia Full time

    Job DescriptionJob DescriptionFinnin Ford is looking for a Front Desk Attendant/Receptionist.Hours are:Monday & Thursday 5-8 PMTuesday, Wednesday & Friday 5-7 PMSaturday 8:00AM-5:00PMThis is a rotating schedule with 2 other people, hours will range from 4-12 hours per week, with the opportunity to pick up additional hours. This position will include the...


  • Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Job DescriptionJob DescriptionWe're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our...


  • Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Job DescriptionJob DescriptionWe're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our...


  • Dubuque, Iowa, United States Grand River Medical Group Full time

    Job SummaryWe are seeking a highly organized and customer-focused Patient Service Representative to join our team at Grand River Medical Group. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesPatient Check-in and...

  • Night Auditor

    1 month ago


    Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Job DescriptionJob DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an...

  • Night Auditor

    1 month ago


    Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...

  • Hotel Housekeeper

    3 weeks ago


    Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Job DescriptionJob DescriptionWe’re in search of a housekeeper to ensure guest satisfaction during their stay with us. Responsibilities include cleaning guest rooms, restrooms, and common areas, making beds, doing laundry, ironing sheets, and other general cleaning duties as assigned. The ideal candidate is a cleaning enthusiast, a team-player, and a...

  • Hotel Housekeeper

    2 weeks ago


    Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    DescriptionWe're in search of a housekeeper to ensure guest satisfaction during their stay with us. Responsibilities include cleaning guest rooms, restrooms, and common areas, making beds, doing laundry, ironing sheets, and other general cleaning duties as assigned. The ideal candidate is a cleaning enthusiast, a team-player, and a highly-organized...

  • Hotel Housekeeper

    1 week ago


    Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

    Description We're in search of a housekeeper to ensure guest satisfaction during their stay with us. Responsibilities include cleaning guest rooms, restrooms, and common areas, making beds, doing laundry, ironing sheets, and other general cleaning duties as assigned. The ideal candidate is a cleaning enthusiast, a team-player, and a highly-organized...