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Assistant Hotel General Manager

2 months ago

Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time
Job DescriptionJob DescriptionWe're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to youResponsibilities:
  • Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
  • Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
  • Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
  • Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
  • Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
Qualifications:
  • You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field
  • You must have 3 or more years of experience working in the hospitality field
  • Showcase exceptional organizational, communication, and problem-solving skills
  • Must have a strong focus on putting the guest first with exceptional customer service experience
  • A proven record of experience managing a team, preferably in a hospitality role, is required
About Company

The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow