Hotel Guest Services Manager

6 days ago


Dubuque, Iowa, United States Best Western Plus Dubuque Hotel and Conference Center Full time


We're seeking a seasoned hotel front desk manager to provide exceptional service, ensuring every guest who stays with us becomes a repeat customer. As the face of the operation and the first point of contact for guests, you'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and are looking for a leadership opportunity on an already fantastic team, we'd like to hear from you.


Key Responsibilities:

  • Front Desk Budget Management: Hold responsibility for the front desk budget and order any necessary office supplies to maintain a well-stocked and efficient front desk area.
  • Guest Interaction: Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints in a professional and courteous manner.
  • Staff Supervision: Manage the hiring, training, and supervision of all front office staff members, ensuring they provide exceptional guest service and uphold hotel policies.
  • Operations Oversight: Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest.
  • Reporting and Analysis: Compile occupancy reports and financial information for the general manager to inform business decisions.


Qualifications:

  • Technical Skills: Experience with MS office and bookkeeping skills are desired.
  • Leadership Experience: 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry.
  • Soft Skills: Possess excellent management skills, communication skills, and multitasking skills to effectively manage the front desk and its staff.
  • Education: Applicants must have a high school diploma or GED.
  • Experience: Prior hospitality experience of 1 year is required for this position.


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