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Hotel Front Desk Manager
2 weeks ago
- Compile occupancy reports and financial information for the general manager
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Hold responsibility for the front desk budget and order any necessary office supplies
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- Have superb communication skills, management skills, and multitasking skills
- High school diploma or equivalent certification required (GED)
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Prior hospitality experience of 1 year is required for this position
The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow
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