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Hotel Front Desk Manager

2 months ago

Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time
Job DescriptionJob DescriptionWe’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply nowResponsibilities:
  • Hold responsibility for the front desk budget and order any necessary office supplies
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
  • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
  • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
  • Compile occupancy reports and financial information for the general manager
Qualifications:
  • Experience with MS office and bookkeeping skills desired
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
  • Possess excellent management skills, communication skills, and multitasking skills
  • Applicants must have a high school diploma or GED
  • Prior hospitality experience of 1 year is required for this position
About Company

The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow