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Learning Operations Coordinator

2 months ago

Chicago, United States Field Museum Full time

Our Mission:

Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.

This position is responsible for the operational and logistical needs of Family Programs, including but not limited to coordinating ticket sales, providing exceptional customer service support, supporting event logistics, and maintaining accurate program reports. This position is required to work some weekends and may be required to support after-hours programs throughout the year. Tasks may include but are not limited to check-in/out support, customer service, event operations, and material preparation.

This is a fully on-site position.

Duties And Responsibilities

Program and track registration systems including but not limited to ACME ticketing system and CampDoc. Assist in submitting requests for internal support of Family Programs including promotions, space reservations, Museum Event Orders, and other operational needs
Provide day-of operational support for Family Programs such as printing needs, customer service needs, check-in/out support, set up and tear down of events, and other duties as assigned.
Prepare and collect all waivers, forms, and emergency contact information for program participants
Assist with Family Program logistics and direct concerns to appropriate staff
Improve and maintain registration processes and systems.
Assist with advertising and communication of programs including MailChimp newsletters and other Field publications
Participate in development meetings offering logistical and registration support to streamline the process for guests
Use strong communication skills to work with multiple stakeholders within the museum to establish and facilitate Family Program procedures
Other duties as assigned related to Family Program team and/or Department support
Serve as liaison for guests and The Field Museum for all Family Program needs
Effectively handle all customer service issues related to Family Programs and troubleshoot issues as they arise
Facilitate ticket sales and registration for all Family Program events
Serve as the main point of contact for all group registration
Respond to registration and program questions in a timely and professional manner over email and on the phone
Monitor Family Programs email and voicemail and return any calls or emails as necessary
Draft and schedule all communication to program participants including reminders, program information, updates, and all other correspondences
With Program Administrators, assist in the drafting of information packets, FAQs, evaluation surveys, website text, and other program communications
Generate reports for Family Program ticket registration, revenue, attendance, and event add-ons
Prepare rosters and program reports prior to the start of Family Programs and inform appropriate staff of any special notes or reminders
Maintain accurate ticket reports for Family Programs and work with the Manager of Family Programs to adjust capacity when necessary
Coordinate evaluations to program participants and/or their families and interpret relevant data
Represent The Field Museum at various promotional opportunities

Qualifications

High School diploma or equivalent 3-5 years experience working within administrative or customer service roles, education-based non-profit organization, or equivalent experience preferred
Demonstrated strong customer service skills
Clear, professional communication in writing, speaking, and formal presentation
Highly organized with experience or a demonstrated ability to coordinate multiple tasks and program needs at once
Occasional evening and weekend availability
Ability to work independently

Important Note:

In order to protect the health and safety of our employees, guests and their families, the Field Museum is requiring all employees to be fully vaccinated against COVID-19. Requests for exemptions from the vaccine will not be considered as given the nature of this position, we are unable to provide an accommodation for anyone who has not been vaccinated.

The Field Museum is an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other protected class. We strive to create a working environment that is free of all forms of discrimination and one that promotes human dignity and mutual respect among all staff. We believe every member of our organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, to identify challenges, and to discover, design, and deliver solutions.

The Field Museum strives to ensure that our career website and recruiting process are accessible to all. If you are unable or limited in your ability to use or access our online application, or if you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

accessibility@fieldmuseum.org .
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