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Manager, Process Management

3 months ago

Richmond, United States Capital One Financial Corp Full time
Center 3 (19075), United States of America, McLean, Virginia

Manager, Process Management

The People, Products, and Data's (PP&D) organization, within the Human Resources Line-of-Business (LoB), is seeking a talented and detail-oriented Process Manager to join its Data Governance Team. The Data Governance (DG) Team is primarily responsible for ensuring that HR data, including External Data Shares (XDSs), stay Well-Managed and complies with the various Data Policies, Standards, and Procedures (PSPs) that Capital One has in place by partnering with key stakeholders, such as Risk, other HR Experiences Teams, and People Technology.

The Process Manager will play a pivotal role in owning BAU HR Data Gov. processes, special Data and Risk projects, supporting Products development, and delivering Objectives and Key Results (OKRs), which will ensure Capital One mitigates risks in both the Data Management and External Data Shares spaces, as well as elevate our overall Data Program. This also includes Data Audit and MRA remediation work, when the occasion arises.

Some qualities which will contribute to success in this role include, but are not limited to: strong verbal and written communication skills; strong process documentation skills; willingness to be a Team Player;

being meticulous to details; collaborative; being able to coordinate large efforts across cross-functional Teams, when needed; the ability to balance, at times, several initiatives and priorities at once; and thriving in a fast-paced and ever-evolving environment. This will be an excellent opportunity to elevate one's career in the field of Process Management and the Data Governance and Management discipline.

General Responsibilities:
  • Strengthen Data Governance & Management knowledge
  • Learn about HR's Data Domains/ Experience Teams and their data landscape
  • Partner w/ Risk to support the quarterly RCSA write-up for Data Management and XDS Risks
  • Respond to 2nd-line's Data Effective Challenges , where applicable
  • Document key DG processes by creating and maintaining Procedures/ Job Aids to ensure Business Continuity
  • Support Data Audit and MRA remediation, when applicable
  • Partner with Risk and various 1st and 2nd-line Oversight Teams to support joint-initiatives and projects
  • Partner w/ Product and People Tech to support Product development and perform risk assessment
  • Lead the Monthly Performing Data Steward (PDS) Task Force and support them by serving as the Data Governance Subject Matter Expert (SME) for tasks such as data registration, XDS Permit creation, and other related tasks
  • Craft presentations for Leadership, when needed
  • Help draft and test Data Controls to mitigate process risks
  • Act as subject SME to effectively partner with project customers to achieve desired outcome or improvement by acquiring requirements
  • Support Onboarding/ ADS (Additional Data Sources) work into HR's main data repository, People Data Platform (PDP), as needed
  • Monitor HR's Metadata Data Quality (DQ) metrics and support remediation of any issues or elevated metrics
  • Serve as Gov. advisor for data access, incident/ defect identification, and related questions
Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 5 years of experience using Microsoft Office or G-Suite
  • At least 2 years of experience in Data Governance or Risk Management
  • At least 3 years of Process Management experience
Preferred Qualifications:
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • Familiarity w/ Agile Methodology and Jira
  • At least 4 years of experience in Data Governance
  • At least 4 years of experience in Process Management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at [redacted] or via email at RecruitingA[redacted] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to C[redacted]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).