Process Manager Associate
6 days ago
We are seeking a highly skilled Process Manager to join our Bank Ops, Branch, and Cafe Access Team (BOBCAT). As a key member of our team, you will be responsible for providing high-quality, well-managed user access support to frontline Branch & Cafe workers, while ensuring we maintain a strong risk posture to minimize our overall risk footprint.
Key Responsibilities- Manage access changes for Branch & Cafe new hires, transfers, promotions, and terminations, engaging with key partners to ensure a seamless process
- Establish and maintain formal process documentation
- Engage and collaborate with partner teams to best support the access needs of our frontline workers, specifically Cafe Ambassadors
- Perform ongoing reviews to ensure access is well-managed
- Manage access profiles for our Cafe ambassadors and Cafe Operations support teams
- Partner with upstream and downstream stakeholders and other partners to support intent changes and make adjustments timely and in a well-managed way
- Foster a culture of openness, collaboration and continuous improvement
- High School Diploma, GED or equivalent certification
- At least 1 year of experience using Microsoft Office or G-Suite
- At least 1 year of experience in Process Management, Relationship Management or Risk Management
- Bachelor's Degree or military experience
- BPM, Lean, Agile, or Six Sigma certification
- 1+ year of experience in Access Management
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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