Customer Success Manager
7 days ago
"We will succeed by providing the best service, driven by the most effective operation and smartest technology." Jobs (Current Openings) Customer Success Manager Experience: 5+ Years Vacancy: 1 Salary: Negotiable Job Type: Part Time Interviews Starting From: 10/17/2023 at Waikiki Beach Job Overview: The Customer Success Manager is responsible for developing and maintaining strong relationships with customers to ensure their success with the company's products or services. The CSM will play a crucial role in ensuring customer satisfaction, retention, and growth, which are essential for the long-term success of the company. Key Responsibilities: Work on aligning the customer's goals with the company's offerings and driving mutual success. Act as an advocate for the customer within the organization and work to proactively address customer needs, concerns, and goals. Guide new customers through the onboarding process, helping them get started with the company's products or services. Serve as the main point of contact for assigned customers, understanding their business objectives and challenges. Foster ongoing engagement with customers to build strong, long-lasting relationships. Provide training and resources to help customers make the most of the product or service. Develop a deep understanding of the company's offerings to provide expert advice and solutions to customers. Gather and analyze customer feedback to identify areas for improvement and inform product development. Monitor customer usage and health metrics to identify opportunities for upselling or cross-selling additional products or services. Address customer concerns and issues in a timely and effective manner, working with internal teams as needed to find solutions. Ensure customer contracts are renewed on time by demonstrating the ongoing value of the company's offerings. Encourage satisfied customers to become advocates by providing testimonials, referrals, or participating in case studies. Regular customer visits and work with internal team. Qualifications: MBA in business, sales, customer relations, or a related field. 5 years experience in customer success, account management, or a related role. Strong interpersonal and communication skills. Ability to work collaboratively with cross-functional teams. Customer satisfaction, customer retention, and relationship-building skills. Attention to detail, goal-driven, and ability to multitask. Experience in identifying and implementing process improvements. Ability to thrive in a dynamic, fast-paced environment. Experience in the IT or technology industry is required. Attributes: Customer-centric mindset. Excellent relationship-building skills. Proactive and self-motivated. Analytical and data-driven. Ability to prioritize and manage multiple customer accounts. Send us your resume (and we will get back to you). #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Honolulu, United States Cleo Full timeCleo Customer Success Manager Honolulu , Hawaii Apply Now Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications...
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AI Solutions Manager, Customer Success
7 days ago
Honolulu, Hawaii, United States Oracle Full timeAbout the RoleOracle is seeking a highly skilled Senior Manager, Customer Success AI to lead our AI solutions team. As a key member of our Customer Success organization, you will be responsible for defining and implementing AI tooling and efficiencies in our existing Customer Success systems.Key ResponsibilitiesLead a team of developers and individual...
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Customer Success AI Program Manager
7 days ago
Honolulu, Hawaii, United States Oracle Full timeAbout the RoleOracle is seeking a highly skilled Senior Manager, Customer Success AI to lead our AI solutions team. As a key member of our Customer Success organization, you will be responsible for defining and implementing AI tooling and efficiencies in our existing Customer Success systems.Key ResponsibilitiesLead a team of developers and individual...
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Honolulu, United States GoKid school carpool solutions Full timeWe're an innovative startup launching our alternative school transportation carpool program in Hawaii. We seek a motivated individual to join our team, ideal for those passionate about education, technology, and community building. MUST BE BASED IN HAWAII to work with our schools on the ground and over Zoom.Key Responsibilities:Data Management: Connect with...
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Honolulu, United States GoKid school carpool solutions Full timeWe're an innovative startup launching our alternative school transportation carpool program in Hawaii. We seek a motivated individual to join our team, ideal for those passionate about education, technology, and community building. MUST BE BASED IN HAWAII to work with our schools on the ground and over Zoom.Key Responsibilities:Data Management: Connect with...
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Senior Manager, Customer Success AI Leader
7 days ago
Honolulu, Hawaii, United States Oracle Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager, Customer Success AI to lead our AI solutions team. As a key member of our Customer Success organization, you will be responsible for developing and implementing AI solutions that drive business value and improve customer outcomes.Key ResponsibilitiesLead a team of developers and...
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Client Success Director
7 days ago
Honolulu, United States Norstella Full timeNorstella Client Success Director Honolulu, Hawaii Apply NowWhy MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life-saving therapies. Our collective teams achieve this through prioritizing cultivating industry-leading data coupled with cutting-edge technology to solve some of healthcare’s most complex challenges.MMIT is...
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Client Success Director
6 days ago
Honolulu, United States Norstella Full timeNorstella Client Success Director Honolulu, Hawaii Apply NowWhy MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life-saving therapies. Our collective teams achieve this through prioritizing cultivating industry-leading data coupled with cutting-edge technology to solve some of healthcare’s most complex challenges.MMIT is...
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Client Success Director
5 days ago
Honolulu, Hawaii, United States Norstella Full timeJob DescriptionJob Title: Client Success DirectorCompany: NorstellaLocation: Remote (with occasional travel)Job Type: Full-timeAbout the Role:We are seeking a highly skilled Client Success Director to join our team at Norstella. As a Client Success Director, you will be responsible for maintaining positive net revenue retention across named clients in our...
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Client Success Account Executive
2 weeks ago
Honolulu, Hawaii, United States Cardinal Health Full timePosition OverviewAs a pivotal member of the Customer Success Team, the Account Manager plays a crucial role in fostering and nurturing enduring relationships with healthcare Integrated Delivery Networks (IDN). This position demands a proactive, customer-centric approach, emphasizing the importance of understanding client needs and delivering tailored...
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SC Success Specialist
1 month ago
Honolulu, Hawaii, United States Oracle Full timeDo you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact. As the leading cloud business system,...
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Customer Support Specialist
2 weeks ago
Honolulu, Hawaii, United States Daltile Full timeDal-Tile is seeking a dedicated Customer Support Specialist to contribute to our dynamic team. As a Customer Support Specialist, you will play a vital role in ensuring exceptional customer service and support. Your responsibilities will encompass assisting customers both in person and over the phone, addressing inquiries, providing product information,...
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Customer Support Specialist II
2 weeks ago
Honolulu, Hawaii, United States Dal-Tile Distribution, Inc. Full timePosition Overview:Dal-Tile Distribution, Inc. is seeking a dedicated Customer Service Representative to enhance our customer engagement efforts. This role is pivotal in delivering exceptional service to our clientele, including assisting walk-in customers, addressing inquiries, providing product samples, and processing sales transactions.Incentives:We offer...
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Customer Engagement Specialist
2 weeks ago
Honolulu, Hawaii, United States Qonten Full timePosition: Sales AssociateWe are excited to announce an opportunity for a Sales Associate at Qonten. In this role, you will play a vital part in creating a welcoming atmosphere for our customers and enhancing their shopping experience.Key Responsibilities:Identify customer needs and provide tailored solutions to enhance satisfaction.Build and maintain strong...
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Customer Service Representative
5 days ago
Honolulu, Hawaii, United States Savers | Value Village Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, creating a positive shopping experience, and contributing to the overall success of our store.Key ResponsibilitiesProvide...
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Customer Service Representative
7 days ago
Honolulu, Hawaii, United States Bath & Body Works Full timeAbout the RoleBath & Body Works is seeking a highly motivated and customer-focused Sales Support Associate to join our team. As a Sales Support Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesCustomer Service: Provide friendly and efficient cash wrap experiences, reinforce...
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Customer Service Team Leader
2 weeks ago
Honolulu, Hawaii, United States EMS Management & Consultants Full timeAbout EMS Management & Consultants:EMS Management & Consultants specializes in comprehensive revenue cycle management solutions, being the foremost billing services provider dedicated exclusively to emergency medical services across the United States. Our offerings encompass a wide range of services, from advanced software and hardware solutions to efficient...
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Customer Service Professional
3 months ago
Honolulu, United States New York Life Full time**Customer Service Professional 84466** * **Please wait...** **Location:** Honolulu, HI, US When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through...
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Customer Service Ambassador
7 days ago
Honolulu, Hawaii, United States Nordstrom Inc Full timeAbout This RoleThis is a fantastic opportunity for a customer-focused individual to join Nordstrom Inc. as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing solutions to customer inquiries.Key ResponsibilitiesProvide seamless and friendly customer service...
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Customer Support Associate
2 weeks ago
Honolulu, Hawaii, United States Central Pacific Bank Full timePosition Overview: This role is responsible for managing incoming communications from both internal and external clients via email and telephone, adhering to established service standards in a courteous and professional manner while ensuring necessary follow-up actions are taken. The position requires interaction with customers that reflects the...