Customer Service Ambassador

2 months ago


Honolulu, Hawaii, United States Nordstrom Inc Full time

About This Role

This is a fantastic opportunity for a customer-focused individual to join Nordstrom Inc. as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing solutions to customer inquiries.

Key Responsibilities

  • Provide seamless and friendly customer service through various transactions, ensuring a positive experience for our customers.
  • Demonstrate expertise in all technologies used in the store environment, staying up-to-date with the latest systems and tools.
  • Inspire trust, teamwork, and positive team relationships, fostering a collaborative and supportive work environment.
  • Defuse customer situations and provide timely and effective resolutions, ensuring customer satisfaction and loyalty.
  • Ensure the security and privacy of customer information through education, compliance, and resolution of issues, upholding the highest standards of data protection.
  • Motivate and inspire others to adopt initiatives such as our loyalty program, driving business growth and customer engagement.
  • Work a flexible schedule based on department needs, adapting to changing business requirements.

Requirements

  • Ability to effectively build relationships with customers, peers, and leadership, demonstrating strong interpersonal skills.
  • Proficiency in multiple operating systems, including MS Windows, iOS, and Android, with a strong understanding of technology.
  • Clear, effective communication with strong interpersonal skills, able to articulate complex ideas and solutions.
  • Ability to prioritize multiple tasks in a fast-paced environment, managing competing demands and deadlines.
  • Accountability, initiative, and a high level of ownership, taking responsibility for results and outcomes.

What We Offer

Nordstrom Inc. is committed to supporting the well-being and success of our employees and their families. We offer a range of benefits, including:

  • Medical, Vision, Dental, Retirement, and Paid Time Away.
  • Life Insurance and Disability.
  • Merchandise Discount and EAP Resources.

Important Notes

The job posting highlights the most critical responsibilities and requirements of the role. Additional duties, responsibilities, and qualifications may apply. Nordstrom Inc. will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.



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