Customer Success + Customer Support Manager Hawaii

1 week ago


Honolulu, United States GoKid school carpool solutions Full time

We're an innovative startup launching our alternative school transportation carpool program in Hawaii. We seek a motivated individual to join our team, ideal for those passionate about education, technology, and community building. MUST BE BASED IN HAWAII to work with our schools on the ground and over Zoom.


Key Responsibilities:

  1. Data Management: Connect with our school customers and oversee data delivery from schools, ensure accuracy, and communicate changes.
  2. Project Management: Launch and coordinate carpool program activities, track progress, and liaise with schools.
  3. Customer Support: Provide exceptional support to parents and schools, handle technical issues.
  4. Training: Conduct webinars and training sessions for school representatives and parents.
  5. Marketing: Collaborate on local marketing activities and stakeholder outreach.
  6. Team Collaboration: Regular communication with schools, and California-based team members.


Qualifications:

  • Strong organizational, project management, and communication skills
  • Experience in customer support/success roles
  • Proficiency with technical customer support tools and CRM data management (HubSpot experience a plus)
  • Ability to conduct basic technical troubleshooting
  • Marketing knowledge (preferred)
  • Must be based in Hawaii existing knowledge of the school sector and edtech a plus
  • As our solution is designed to help parents we strongly encourage parents to apply :)


Working Hours: Approximately 4-6 hours/day, core hours 8 am - 1 pm HST

Benefits:

  • Opportunity for impact in education sector
  • Collaborative work environment
  • Potential for full-time position


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