Enterprise Account Manager
1 month ago
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
The Enterprise Account Manager will partner with Enterprise Sales Executives to drive growth and retention within our most strategic accounts. They will leverage interpersonal skills, top-notch product expertise and various technologies to ensure customers experience the full value of Xometry’s On-Demand Manufacturing Marketplace.
Responsibilities will include:
Cultivate a positive working relationship with cross functional teams across the organization to ensure driving growth within the book of business
Asking for referrals and listening for account details to share with Account Executives to help grow accounts
Calling on engineers, procurement, and supply chain teams
Orchestrate the efforts of production, sales, TSE, and order entry presale
Partner with account executive teammate to develop and present quarterly business reviews to Fortune 500 customers
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best services for their needs
Utilize Salesforce to document and track customer projects, working with internal and external stakeholders
Ensure all incoming customer quotes, requests and concerns are resolved in an urgent, professional, and personable manner
Provide virtual training to educate customers on the Xometry Platform and to promote Xometry’s Value-Add Proposition
Be a trusted advisor and advocate for the customer, ensuring the best possible customer experience through deep technical and workflow knowledge-share, tailored goal-setting, and open lines of communication
Participate in ongoing training and development programs
Qualifications:
At least 3 years of experience in sales or account management with a history of driving revenue and retaining existing business with enterprise customers (Fortune 500 customers)
Experience managing a book of business comprised of Fortune 500 customers is required
Experience in an inside sales closing role partnered with an outside seller
Strong attention to detail with excellent organization, project management, and time management skills
Strategic thinker with a strong business acumen and history of navigating complex internal customer structures
Ability to work in a fast-paced environment while solving problems quickly and creatively
Exceptional communication skills (written and verbal) with the ability foster positive business relationships
Effectively work cross-functionally and with a wide range of people with different skill sets
CRM experience with Salesforce or similar systems
Proficiency in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting
Bachelor’s degree preferred
Experience working in a technology or manufacturing organization
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Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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