Enterprise Account Success Manager
1 month ago
About Xano:
Xano is the fastest way to build a scalable backend for any App using No-Code. Each Xano account comes with a Scalable Server, a Flexible Database, and a No-Code API Creator that can transform, filter, and integrate with data from anywhere. We are well-capitalized and on the road to accomplishing our broader mission: to empower anyone to create scalable, world-class software
Why we're hiring:
We're experiencing rapid growth in enterprise adoption from large companies integrating our no-code backend platform into their operations. Recognizing the importance of this momentum, we're committed to ensuring their success and satisfaction by deeply understanding their needs and facilitating broader internal adoption. Early adopters are essential for fostering wider platform usage within their organizations and to support this, we're expanding our team to include roles dedicated to nurturing these critical relationships. This strategic expansion is designed to bolster our partnerships, enhance client success, and propel our mutual growth in the rapidly evolving enterprise tech landscape.
Who we're looking for:
We are seeking an experienced Enterprise Account Success Manager to join our dynamic team. This role is pivotal in crafting and executing a comprehensive onboarding and success program tailored for large companies that choose Xano as their development partner. The ideal candidate will excel at building relationships, understanding the unique challenges of large organizations, and identifying opportunities for expansion within these enterprises.
What you'll be doing:
- Customer Onboarding and Success: Develop and implement an effective onboarding program for new enterprise accounts, ensuring a smooth and successful integration of Xano into their operations.
- Relationship Building: Establish deep, meaningful relationships with key stakeholders and early adopters within customer organizations. Serve as a trusted advisor and advocate for these users, both internally at Xano and within the customer's ecosystem.
- Expansion and Retention: Strategically identify opportunities for account growth by connecting with cross-functional teams beyond the initial users to help their organization continue to realize larger and larger benefits from Xano. Own the expansion process of enterprise accounts through diligent relationship management and delivering exceptional value.
- Cross-functional Collaboration: Work closely with both technical and non-technical teams within client companies, effectively communicating the benefits and features of our platform to diverse audiences.
- Customer Advocacy: Champion the voice of the customer within Xano, ensuring their feedback and suggestions help shape our product roadmap and service offerings. Actively support customers in achieving their goals with our platform, helping remove roadblocks and reinforcing their decision to advocate for Xano internally.
- Performance Tracking: Monitor and report on the health, satisfaction, and expansion progress of enterprise accounts. Utilize data to make informed decisions about strategy adjustments and to demonstrate value to customers.
- Enterprise Tech Expertise: Demonstrate a deep understanding of enterprise-level technology architecture and controls, effectively addressing and advising on integration and scalability challenges.
Your Competencies:
- Bachelor's degree in Business Administration, Information Technology, or related field.
- 3-5 years of experience in account management, customer success, or a similar role within the SaaS, tech, or enterprise software sector.
- Strategic thinker with a proactive approach to identifying and pursuing expansion opportunities.
- Proven track record of managing and expanding large enterprise accounts.
- Demonstrated ability to navigate and understand the complexities of large organizations, including decision-making processes and internal dynamics.
- Strong understanding of enterprise tech architecture and controls.
- Exceptional interpersonal skills with the ability to build relationships at all levels of an organization, from technical teams to C-level executives.
- Excellent communication skills, capable of conveying complex technical concepts in simple terms.
- Problem-solving mindset, with a focus on overcoming obstacles and ensuring customer success.
- Self-motivated and able to work independently in a fast-paced environment.
- Willingness to travel as needed to meet with customers and internal teams.
This role requires the use of your own laptop/computer.
Why work at Xano:
This is an exciting opportunity to work at a fast-growing, mission and community-driven startup.
- Opportunity for impact: we have an open, direct team culture: leadership discusses initiatives, issues, and plans openly, and enjoys being challenged on their thinking.
- We move fast: we are product-led and are focused on execution in the day-to-day. This means no endless meetings on strategy and execution. If we disagree about a feature direction, we'll default to trying it out in a quick, low-risk way.
- Ownership: we measure success based on customer happiness. If you pitch something you think would dramatically improve our users' lives and the team agrees, the response will almost always be "Let's do it"
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