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Overnight Guest Liaison

1 month ago

Chicago, United States LEVEL Full time

The Overnight Guest Liaison is responsible for a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

Perks & Benefits:

  • Competitive payand a Comprehensive Benefit Package
  • Health Saving Account, Flexible Saving Account, Employee Assistance Program
  • Annual Education Allowance
  • Generous Referral Program
  • Fun and collaborative company culture with lots of team-building events
  • Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel
What Will YouDo?
  • Handles all guest interactions with the highest level of hospitality and professionalism in both presentation and verbiage, accommodating special requests whenever possible.
  • Assist guests in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Means of communication include telephone, mail, and personal verbal conversation.
  • Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
  • Complies with Work Rules and Standards of Conduct. Reports any deficiencies within these regulations to management.
  • Works harmoniously and professionally with co-workers, supervisors, and third-party vendors.
  • Unique concierge knowledge and execution. Ability to assist guests with recommendations and reservations within the capacities of food and beverage, leisure, transportation and professional service inquiries.
  • Assist guest where necessary with bringing in, delivering, and storing of luggage.
  • Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
  • Input and follow up on work orders.
  • Assist with hotel reservations, including quoting, creation and modification.
  • Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, telephones.
  • Learn resident/guest names and anticipate needs and while exceeding expectations.
  • Availability to work unique hours including but not limited to weekends and holidays per management discretion.
  • Effectively troubleshoot and utilize conflict resolution skillsets to make point-of-contact decisions.
  • Completes required daily reports, and checklists.
What You Bring:
  • Knowledge of operations on the Hospitality Industry
  • High School Degree or equivalent
  • Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
  • Excellent customer service orientation and excellent interpersonal skills
  • Excellent oral and written communication skills


About the company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.