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Overnight Guest Services Coordinator

2 months ago


Chicago, Illinois, United States Hyatt Full time

Position Overview:
As a key member of our hospitality team, the Overnight Guest Services Coordinator plays a vital role in ensuring exceptional guest experiences during the night shift.

Responsibilities:
This position encompasses a variety of tasks, including:

  • Conducting nightly audits of financial transactions and reports to ensure accuracy.
  • Preparing and analyzing daily revenue reports by reviewing Point of Service documentation.
  • Managing guest accounts during check-out, ensuring satisfaction and addressing any concerns.
  • Providing a warm and welcoming atmosphere for guests, answering inquiries, and delivering accurate information about hotel services and local attractions.
  • Handling cash transactions and maintaining a balanced house bank.
  • Assisting with administrative tasks related to guest services and financial reporting.

Qualifications:
We seek individuals who are detail-oriented, possess strong communication skills, and have a passion for delivering outstanding customer service. Experience in hospitality or a related field is preferred.

What We Offer:
We are dedicated to supporting our associates with:

  • Comprehensive benefits package including health, dental, and vision coverage.
  • 401K matching program to help you save for the future.
  • Employee discounts at our properties across North America.
  • Access to wellness programs and professional development opportunities.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry.