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Overnight Guest Services Coordinator
2 months ago
Position Overview:
As a key member of our hospitality team, the Overnight Guest Services Coordinator plays a vital role in ensuring exceptional guest experiences during the night shift.
Responsibilities:
This position encompasses a variety of tasks, including:
- Conducting nightly audits of financial transactions and reports to ensure accuracy.
- Preparing and analyzing daily revenue reports by reviewing Point of Service documentation.
- Managing guest accounts during check-out, ensuring satisfaction and addressing any concerns.
- Providing a warm and welcoming atmosphere for guests, answering inquiries, and delivering accurate information about hotel services and local attractions.
- Handling cash transactions and maintaining a balanced house bank.
- Assisting with administrative tasks related to guest services and financial reporting.
Qualifications:
We seek individuals who are detail-oriented, possess strong communication skills, and have a passion for delivering outstanding customer service. Experience in hospitality or a related field is preferred.
What We Offer:
We are dedicated to supporting our associates with:
- Comprehensive benefits package including health, dental, and vision coverage.
- 401K matching program to help you save for the future.
- Employee discounts at our properties across North America.
- Access to wellness programs and professional development opportunities.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry.