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Customer Service Account Manager

3 months ago

Northampton, United States HALO Full time

Job Type

Full-time

Description

At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

As an Account Manager, you will continue HALO's growth by acting as the main sales contact within an assigned territory of accounts within the Channing Bete Company Program's Sales Group. The Account Manager is tasked with managing, building, and maintaining customer relationships, providing a positive customer experience, and driving revenue growth with medium-sized and large-ordering prospects and customers from within an office-based environment through proactive and reactive telephone contact.

This is a full-time onsite position 5 days a week in the office. The location for the office is:
32 Industrial Drive East Northampton, MA 01060

Responsibilities

  • Meets or exceeds annual sales goal for assigned territory of accounts within the Channing Bete Company Program's Sales Group
  • Makes a predetermined number of high-quality proactive telephone presentations daily tailored to prospects and customers from provided contact lists to achieve monthly and annual call goals
  • Documents meaningful call notes daily in customer relationship management software (Salesforce)
  • Creates and presents sales quotes to existing and prospective customers through proactive and reactive telephone presentations
  • Independently monitors and manages all pre- and post-sale tasks, tracking quotes and orders through completion
  • Works jointly with other Account Managers/Sales Group colleagues, Supervisory/Management staff, and Customer Service staff to provide the highest level of customer service and sales support to existing and prospective customers
  • Modifies call allocation or selling strategies to respond to marketplace shifts, new funding, or emerging needs
  • Understands the needs of customers/prospects to position value of Channing Bete Company products and services
  • Proactively introduces new products/services as needed
  • Performs additional duties as assigned
Requirements
  • Bachelor's degree or 1+ years of Telemarketing, Customer Service, and/or Account Management experience
  • Proficiency with Window-based Microsoft computer applications
  • Experience with customer relationship management software (i.e., Salesforce)
  • Must possess the desire and ability to contribute to a team-oriented work group as well as work well independently
  • Have strong phone sales skills, be articulate, a good listener, and a strong communicator (written and oral)
  • Strong ability to manage time, prioritize tasks, keep track of steps in processes, and lead projects to completion
What to expect at HALO
  • Career Advancement: At HALO, we love promoting from within. Internal promotions is the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
  • Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
  • Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
  • Flexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.
  • Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer free mental healthcare for you and your family. Our program focuses on behavioral health coaching, therapy and psychiatry, personalized skill development, and providing access to care for your dependents. In addition, we offer nation-wide coverage Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with out 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work .

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at hr@halo.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Careers page.