Customer Service Liaison

2 weeks ago


Northampton, Massachusetts, United States Staffing Now Full time
Staffing Now is seeking a skilled Call Center Representative to serve as the primary point of contact for our customers. As a key member of our team, you will be responsible for resolving customer inquiries and complaints in a timely and professional manner. Your exceptional communication skills and ability to empathize with customers will be essential in building trust and loyalty. Key Responsibilities: Customer Service
  • Manage a high volume of inbound calls, responding to customer inquiries and resolving issues efficiently
  • Utilize established communication protocols to address customer concerns and provide solutions
  • Identify customer needs, clarify information, and provide tailored solutions to meet their expectations
  • Seize opportunities to upsell products and services, enhancing customer satisfaction and loyalty
  • Maintain accurate records of customer interactions in our call center database
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and analytical skills
  • Proficiency in using technology and software applications


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